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- Tasks: Support customers with digital products, resolve issues, and create how-to guides.
- Company: Join a progressive company that values staff and rewards hard work.
- Benefits: Enjoy 21 days holiday, 4 well-being days, free parking, and quarterly events.
- Why this job: This role offers career growth in a dynamic environment with a focus on innovation.
- Qualifications: Strong communication skills and a background in technical support are essential.
- Other info: Potential for quarterly performance bonuses and recognition programs.
The predicted salary is between 22400 - 25200 £ per year.
Salary: £28,000 – £30,000 per annum (plus potential for a quarterly performance related bonus) Hours: 9am-5.30pm Monday – Friday Benefits: 21 days holiday + 4 well being days + 8 bank holidays, free parking, Quarterly staff events with reward schemes (Employee of the Quarter/ Employee of the Year) This is a very exciting new opportunity that has become available due to expansion! You will be working within a very progressive, forward thinking company that values their staff and rewards for success and hard work. This is a career orientated position! The suitable candidate will have a Technical Helpdesk/ Technical Product support background or similar. You must be a strong communicator as you will be providing support/ guidance/ step-by-step help over the phone, preparing quotes, upselling additional products where needed and completing technical suitability checks. Your duties will include: – All aspects of support for customers regarding their Digital products – Assisting clients with resolving issues or concerns – Implementing digital products – Creating how-to guides and videos – Courtesy calls to customers ensuring all is running well – Reporting on product performance – Preparing quotes – Problem solving and looking at new solutions that may be better suited for customers This role is very varied, interesting and progressive but you must have a strong technical/ customer service/ analytical mind. If you would like to apply for this position then please send your CV Brook Street NMR is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
Brook Street UK | Digital Account Manager | tonbridge employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brook Street UK | Digital Account Manager | tonbridge
✨Tip Number 1
Familiarize yourself with the digital products that Brook Street UK offers. Understanding their features and benefits will help you provide better support and guidance to customers during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in technical support or customer service. Be ready to share specific examples of how you've successfully resolved customer issues or implemented solutions.
✨Tip Number 3
Showcase your communication skills by practicing how you would explain complex technical concepts in simple terms. This is crucial for the role, as you'll be guiding customers over the phone.
✨Tip Number 4
Research common challenges faced by customers in the digital product space. Being able to discuss potential solutions or improvements during your interview will demonstrate your analytical mindset and problem-solving abilities.
We think you need these skills to ace Brook Street UK | Digital Account Manager | tonbridge
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Digital Account Manager position. Highlight the key responsibilities and required skills, such as technical support experience and strong communication abilities.
Tailor Your CV: Customize your CV to reflect your relevant experience in technical helpdesk or product support. Emphasize your customer service skills and any experience with digital products, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your background aligns with the responsibilities listed, such as problem-solving and creating guides.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Technical Skills
Make sure to highlight your technical helpdesk or product support experience during the interview. Be prepared to discuss specific tools or technologies you've worked with and how they relate to the digital products the company offers.
✨Demonstrate Strong Communication Abilities
Since this role requires providing support and guidance over the phone, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your ability to explain complex concepts in simple terms.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues or implemented new solutions, and be ready to share these stories.
✨Research the Company Culture
Understand the company's values and culture, especially their focus on rewarding success and hard work. Be prepared to discuss how your personal values align with theirs and how you can contribute to their progressive environment.
