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- Tasks: Be the friendly face at Norwich Magistrates' Court, helping people navigate their court experience.
- Company: Join HM Courts & Tribunals Service, a key player in ensuring justice for everyone in England and Wales.
- Benefits: Enjoy holiday entitlement, pension access, free parking, and weekly pay while gaining valuable experience.
- Why this job: Make a real impact by supporting individuals during challenging times in a dynamic public sector role.
- Qualifications: Previous admin experience, strong communication skills, and a knack for multitasking are essential.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet the criteria.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Court Usher Location: Norwich Magistrates’ Court – Fully On Site Salary: £11.44 p/h Working hours: FULL TIME: Monday – Friday 8:30am – 5PM (37 hours a week) If you’re seeking an engaging opportunity to gain experience working within the Public Sector, we have an opportunity for you! Our client situated in Norwich Magistrates’ Court are looking for a Court Usher to join their team on a Full Time Temporary basis. In this post, you would play a vital role within the HMCTS, serving as the primary point of contact for all court users involved in hearings. Your responsibilities extend to supporting the administrative staff, ensuring the smooth flow of court proceedings. This role involves direct interaction with members of the public, who may be experiencing anxiety or distress during their court visits. This is a Temporary position, however, is very likely to be extended. Key Responsibilities: Strong customer focus and service skills. Proficient in IT and Microsoft Software packages. Excellent communication and organisational?skills. Ability to react quickly and professionally when needed. Comfortable dealing with sensitivity and professionalism, catering to individuals from all walks of life, some of whom may be vulnerable and under stress. Requirements: Previous experience in Administration Exceptional communication and listening skills The ability to multitask Strong organisational and time-management abilities. Exceptional Customer Service Benefits: Holiday entitlement Access to a pension Scheme Access to a free on site car park Weekly Pay This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills – why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don`t hear from us within this period, we encourage you to explore other exciting roles with Brook Street. If selected, candidates must have an in-date and valid passport and undergo security and reference checks. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. JBRP1_UKTJ
Brook Street UK | Court Usher - Norwich employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brook Street UK | Court Usher - Norwich
✨Tip Number 1
Familiarize yourself with the court system and its processes. Understanding how the court operates will help you feel more confident during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or administration. Be ready to share specific examples of how you've handled sensitive situations or provided support to individuals in distress.
✨Tip Number 3
Practice your communication skills, especially in a professional context. Being able to convey information clearly and empathetically is crucial for a Court Usher, so consider role-playing scenarios with a friend.
✨Tip Number 4
Research HM Courts & Tribunals Service and their values. Showing that you align with their mission to provide accessible justice can set you apart from other candidates during the selection process.
We think you need these skills to ace Brook Street UK | Court Usher - Norwich
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Court Usher position. Highlight your relevant experience in administration and customer service.
Tailor Your CV: Customize your CV to emphasize your strong communication skills, IT proficiency, and ability to handle sensitive situations. Use specific examples from your past experiences that demonstrate these skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in the public sector and your commitment to providing excellent customer service. Mention your ability to multitask and remain professional under pressure.
Follow Application Instructions: Ensure you follow all application instructions provided by Brook Street. Submit your application through their website and include all required documents, such as your CV and cover letter.
How to prepare for a job interview at Brook Street UK
✨Understand the Role of a Court Usher
Make sure you have a clear understanding of what a Court Usher does. Familiarize yourself with the responsibilities, such as supporting court proceedings and assisting members of the public who may be anxious or distressed.
✨Demonstrate Strong Customer Service Skills
Prepare to showcase your customer service skills during the interview. Think of examples from your past experiences where you effectively assisted customers, especially in stressful situations.
✨Highlight Your Communication Abilities
Since excellent communication is key for this role, be ready to discuss how you communicate clearly and professionally. Consider sharing specific instances where your communication skills made a positive impact.
✨Showcase Your Organizational Skills
The ability to multitask and stay organized is crucial. Prepare to talk about how you manage your time and prioritize tasks, especially in a busy environment like a court.
