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Housing Estates Officer
Location: Colchester
Working pattern: Mon-Fri, fully office based / out on-site attending properties
Working Hours: 37 hours per week. Must work between 10:00am and 4pm (start/end times are flexible as long as 7.5 hours are completed each day)
Pay rate: £15.98 per hour
Assignment length: until 31/03/27, with possible extension
Clearance Required: Basic DBS will be processed by Brook Street
If you're the kind of person who enjoys being hands-on, following things through, and making sure standards are met-this is a fantastic opportunity to support housing services across Ministry of Defence properties. You'll spend your time visiting properties to check contractor work and then completing the day's admin back at base.
What you'll be doing:
- Visiting Ministry of Defence properties to monitor that contractor work is completed to an acceptable standard
- Checking property work and escalating if standards aren't being met
- Carrying out occupant monitoring and management of non-SFA and SSFA within an allocated portfolio
- Conducting handovers when requested to ensure families receive the required level of service
- Supporting stakeholder engagement activities as needed (e.g., family or military engagement events)
- Undertaking assurance checks on service levels and the quality of work provided by suppliers
- Managing complaints (level 2) in a timely manner
- Handling assurance activities for service delivery, including monitoring/validation/authorisation of time reliefs within approved limits
- Keeping on top of an allocated case workload to agreed standards
- Supporting delivery of additional services (including IRL/SONS/VOIDS) within delegation and xgikmsk timeframes
- Being mindful of compliance, including inspections and mandatory training expectations
- Ensuring safe lone working practices when required
What you'll bring:
- A strong work ethic and a practical, conscientious approach to property and service standards
- An understanding of property repairs and basic property-related knowledge (estate/property management background is helpful, but not essential)
- Comfortable using Microsoft applications for day-to-day office tasks
- Willingness to sha
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Housing Estates Officer in Blackheath employer: Brook Street UK
As a Housing Estates Officer in Plymouth, you will join a supportive and dynamic team dedicated to enhancing community living. Our company prioritises employee growth through ongoing training and offers a flexible hybrid working model that promotes work-life balance. With a commitment to your professional development and a collaborative work culture, we provide a rewarding environment where you can make a meaningful impact in the community.
