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For Companies At a Glance
- Tasks: Assist customers through phone, email, and live chat while providing top-notch service.
- Company: Join a reputable company known for its award-winning customer service.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great chance to develop your career in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Brook Street recruitment is delighted to be working with our North Belfast client who are currently recruiting a Customer Service Advisor to join their expanding team. Reporting to the Customer Services Manager, you will be a key part of the Digital Team, handling customer enquiries via phone, email, and live online chat. The business has built a strong reputation for delivering award-winning customer service.
Customer Service Advisor in Belfast employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries via phone, email, and live chat, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about how you would handle difficult customers or resolve complaints. We want you to shine, so have some examples ready to share!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what our North Belfast client is looking for. We want to see how you can contribute to their award-winning customer service!
Showcase Your Communication Skills: Since you'll be handling enquiries via phone, email, and live chat, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can convey information effectively.
Be Personable: Customer service is all about connecting with people. Let your personality shine through in your written application! Share a brief story or example that showcases your ability to handle customer interactions with empathy and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Brook Street UK
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to show how you fit into their team.
✨Practice Common Customer Service Scenarios
Since you'll be handling customer enquiries, it’s crucial to prepare for common scenarios you might face. Think about how you would handle difficult customers or resolve complaints effectively, and be ready to share examples from your past experiences.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practising with a friend can help you refine your responses and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics or what success looks like in this position.
