Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide frontline support and crisis intervention for clients in need.
- Company: Join a dedicated team focused on resolving housing crises effectively.
- Benefits: Gain valuable experience, develop skills, and make a real difference in people's lives.
- Why this job: Be part of a supportive environment where your work directly impacts vulnerable individuals.
- Qualifications: Experience with vulnerable individuals and strong communication skills are essential.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic setting.
The Assessment and Reconnection Duty Worker plays a key role in delivering high-quality frontline support within the MIT Hub. The post holder will respond to immediate client needs, provide crisis intervention where required, and support the wider team in resolving housing crises quickly and effectively. The role involves maintaining a safe, welcoming, and supportive environment while ensuring the smooth day-to-day operation of the Hub.
Key Responsibilities
- Work flexibly within the agreed rota shift pattern.
- Maintain a friendly, safe, and supportive environment within the project.
- Cover all day-to-day Hub duties, including managing phone calls, post, and the door entry system.
- Maintain a visible and active presence in the Hub area to respond promptly to enquiries.
- Respond to the immediate support needs of clients, providing crisis intervention where necessary.
- Provide ongoing practical support to vulnerable clients to assist in resolving their housing crisis.
- Feedback any ongoing client issues to the wider team promptly and appropriately.
- Accompany clients to external appointments or services where appropriate.
- Take delegated tasks from Assessment and Reconnection Workers as required.
- De-escalate difficult or potentially dangerous situations sensitively and effectively.
- Manage conflict between service users and seek emergency assistance when necessary.
- Exclude individuals in accordance with agreed policies and review exclusions with managers.
- Complete and submit reports following serious incidents or untoward events.
- Record client complaints accurately, refer them to the appropriate person, and provide feedback where necessary.
- Liaise effectively with Assessment and Reconnection Workers, volunteers, and external agencies to deliver a high standard of service.
- Work collaboratively and provide support to colleagues, particularly during times of crisis.
Person Specification
Essential:
- Experience working with vulnerable individuals, including those experiencing homelessness or housing crisis.
- Ability to manage crisis situations calmly and effectively.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Good record-keeping and report-writing skills.
- Understanding of safeguarding and professional boundaries.
Desirable:
- Experience within homelessness, housing, or supported accommodation services.
- Knowledge of local housing pathways and external support services.
Assessment And Reconnection Duty Worker employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment And Reconnection Duty Worker
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the MIT Hub and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your crisis intervention skills! Since the role involves responding to immediate client needs, think of examples from your past experiences where you've successfully managed difficult situations. This will help you stand out during the interview.
✨Tip Number 3
Show off your teamwork spirit! Be ready to discuss how you've collaborated with others in previous roles. Highlighting your ability to work well with colleagues, especially in high-pressure situations, will be key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Assessment And Reconnection Duty Worker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with vulnerable individuals and crisis management. We want to see how your skills align with the role of Assessment and Reconnection Duty Worker!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your interpersonal skills. Share examples of how you've effectively communicated in past roles, especially in crisis situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and qualifications shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the team!
How to prepare for a job interview at Brook Street UK
✨Know Your Role Inside Out
Make sure you thoroughly understand the job description for the Assessment and Reconnection Duty Worker. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Crisis Management Skills
Since this role involves crisis intervention, be prepared to discuss specific examples from your experience where you've successfully managed difficult situations. Think about times when you’ve de-escalated conflicts or provided support to vulnerable individuals, and be ready to share these stories during the interview.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues and external agencies. Be ready to talk about your teamwork experiences and how you’ve supported others in high-pressure environments. Highlight your ability to communicate effectively and work well within a team, especially during challenging times.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Hub's operations, team dynamics, and how they handle client crises. This not only shows your interest but also helps you gauge if the environment is the right fit for you.