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- Tasks: Lead a dynamic team in a busy service and workshop environment.
- Company: Join a reputable company focused on delivering top-notch aftersales service.
- Benefits: Enjoy competitive salary, 30 days leave, pension scheme, and staff discounts.
- Why this job: Perfect for passionate leaders wanting to make an impact in customer satisfaction.
- Qualifications: Experience in aftersales or workshop management is essential.
- Other info: Ongoing training and career progression opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
Aftersales Manager – Bury St Edmunds
An Exciting Leadership Role in Aftersales
A fantastic opportunity has arisen for an experienced and motivated Aftersales Manager to lead a busy service and workshop operation in Bury St Edmunds . This role is ideal for someone who thrives in a customer-focused environment and is passionate about delivering excellence across all areas of aftersales.
Key Responsibilities:
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Oversee daily operations of the workshop and service department
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Lead, support, and develop a team of Technicians and Service Advisors
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Ensure all vehicle servicing and repairs are completed to a high standard
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Maintain strong customer communication and satisfaction
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Efficiently allocate work based on technician capabilities
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Monitor service documentation for accuracy and compliance
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Support training and performance development across the team
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Ensure vehicles are returned to customers clean, valeted, and in top condition
What\’s On Offer:
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Competitive salary with performance-related bonus
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30 days annual leave (including bank holidays)
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Access to a pension scheme and life insurance
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Staff discounts and employee referral rewards
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Full support for ongoing training and career progression
If you\’re a confident leader with experience in aftersales or workshop management, and you\’re ready for your next challenge, we\’d love to hear from you.
For more information please contact Alison 01733 968453 or email
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Aftersales Manager employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in aftersales management. Understanding current customer expectations and service innovations can give you an edge during discussions with us.
✨Tip Number 2
Network with professionals in the automotive industry, especially those in aftersales roles. Engaging with others can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. We value strong leadership, so showcasing your experience will be crucial.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with ours can make a significant impact during the interview process.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management and leadership. Emphasise your achievements in customer satisfaction and team development, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for aftersales and your leadership skills. Mention specific examples of how you've successfully managed teams and improved service operations in previous roles.
Highlight Customer Focus: In both your CV and cover letter, emphasise your commitment to customer satisfaction. Provide examples of how you've maintained strong customer communication and resolved issues effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a managerial role.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Customer Focus
This role is all about customer satisfaction. Prepare to share specific instances where you went above and beyond to ensure customer needs were met, and how you maintained strong communication with clients.
✨Know the Technical Side
Familiarise yourself with the technical aspects of vehicle servicing and repairs. Be ready to discuss how you would allocate work based on technician capabilities and ensure high standards are met.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult situations, such as managing a dissatisfied customer or resolving a team conflict, and how you approached them.
