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- Tasks: Support customers with digital products, resolve issues, and create how-to guides.
- Company: Join a progressive company that values staff and rewards hard work.
- Benefits: Enjoy 21 days holiday, 4 well-being days, free parking, and quarterly events.
- Why this job: This role offers career growth in a dynamic environment with a focus on innovation.
- Qualifications: Strong communication skills and a background in technical support are essential.
- Other info: Potential for quarterly performance bonuses and recognition programs.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 – £30,000 per annum (plus potential for a quarterly performance related bonus) Hours: 9am-5.30pm Monday – Friday Benefits: 21 days holiday + 4 well being days + 8 bank holidays, free parking, Quarterly staff events with reward schemes (Employee of the Quarter/ Employee of the Year) This is a very exciting new opportunity that has become available due to expansion! You will be working within a very progressive, forward thinking company that values their staff and rewards for success and hard work. This is a career orientated position! The suitable candidate will have a Technical Helpdesk/ Technical Product support background or similar. You must be a strong communicator as you will be providing support/ guidance/ step-by-step help over the phone, preparing quotes, upselling additional products where needed and completing technical suitability checks. Your duties will include: – All aspects of support for customers regarding their Digital products – Assisting clients with resolving issues or concerns – Implementing digital products – Creating how-to guides and videos – Courtesy calls to customers ensuring all is running well – Reporting on product performance – Preparing quotes – Problem solving and looking at new solutions that may be better suited for customers This role is very varied, interesting and progressive but you must have a strong technical/ customer service/ an…
Digital Account Manager employer: Brook Street UK Careers
Contact Detail:
Brook Street UK Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager
✨Tip Number 1
Familiarize yourself with the digital products that the company offers. Understanding their features and benefits will help you communicate effectively with potential clients and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since the role requires providing support and guidance over the phone, being able to explain complex concepts in simple terms will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved customer issues or improved processes. This will highlight your capability to handle the varied responsibilities of the role.
✨Tip Number 4
Research the company culture and values. Being able to align your personal values with those of the company can make a strong impression during the interview, demonstrating that you are a good fit for their progressive environment.
We think you need these skills to ace Digital Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Use specific examples that demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Digital Account Manager position. Mention how your background aligns with the company's values and the specific duties outlined in the job description.
Showcase Technical Skills: Emphasize any technical skills or experience you have with digital products. Provide examples of how you've successfully implemented solutions or supported customers in the past.
Prepare for Potential Questions: Think about common interview questions related to customer service and technical support. Prepare answers that reflect your experience and how you can contribute to the company's success.
How to prepare for a job interview at Brook Street UK Careers
✨Showcase Your Technical Knowledge
Make sure to highlight your technical helpdesk or product support experience. Be prepared to discuss specific tools and technologies you've worked with, as well as how you've resolved customer issues in the past.
✨Demonstrate Strong Communication Skills
Since this role involves providing support over the phone, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to showcase your ability to guide clients step-by-step.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you identified a customer's issue and implemented a successful solution, and be ready to explain your thought process.
✨Emphasize Your Customer-Centric Approach
This position values customer satisfaction highly. Share experiences where you went above and beyond to ensure a positive customer experience, and discuss how you would implement feedback to improve service.
