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- Tasks: Engage with customers in Norwegian and guide them through their journey.
- Company: Brook Street is a dynamic agency focused on connecting talent with opportunity.
- Benefits: Enjoy hybrid work, attractive leave, birthday off, and training for growth.
- Why this job: Join a supportive team where your language skills make a real impact!
- Qualifications: Must be a Norwegian speaker with customer service experience and IT proficiency.
- Other info: This role offers progression opportunities in a growing company.
The predicted salary is between 30000 - 42000 £ per year.
Brook Street is working with a growing client seeking a Norwegian Speaker Customer Services Advisor. Main duties: To answer incoming calls and follow up in Norwegian. To take German speaking customers through the customer journey. To support clients through a variety of different communication channels To handle complaints professionally. Knowledge, skills, abilities and experience: Customer Services Experience IT proficient Norwegian speaker Attention to detail Excellent verbal communication skills Company Benefits: Attractive leave package Birthday off Annual increments Hybrid working Pension Training and development – Progression opportunities Brook Street NMR is acting as an Employment Agency in relation to this vacancy. AMRT1_UKTJ …
Customer Services Advisor - Norwegian Speaker employer: Brook Street UK Careers
Contact Detail:
Brook Street UK Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Norwegian Speaker
✨Tip Number 1
Make sure to brush up on your Norwegian language skills, especially in a customer service context. Practice common phrases and responses that you might use when handling customer inquiries or complaints.
✨Tip Number 2
Familiarize yourself with the company's products and services. Understanding what you will be supporting customers with can give you an edge during the interview process.
✨Tip Number 3
Prepare for role-playing scenarios where you might need to demonstrate your customer service skills. Think about how you would handle difficult situations or complaints in both Norwegian and German.
✨Tip Number 4
Show your enthusiasm for hybrid working and continuous learning. Be ready to discuss how you can contribute to a positive team environment while also being proactive in your own development.
We think you need these skills to ace Customer Services Advisor - Norwegian Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and proficiency in Norwegian. Include specific examples of how you've successfully handled customer inquiries or complaints in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your language skills and how they will benefit the team, especially in supporting German-speaking customers.
Showcase Communication Skills: Since excellent verbal communication is crucial for this role, consider including a brief section in your application that demonstrates your ability to communicate effectively in both Norwegian and English.
Highlight IT Proficiency: Mention any relevant IT skills or software you are familiar with that would be beneficial in a customer service environment. This could include CRM systems or communication tools.
How to prepare for a job interview at Brook Street UK Careers
✨Showcase Your Language Skills
Since the role requires fluency in Norwegian, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Norwegian to show your proficiency.
✨Highlight Customer Service Experience
Discuss your previous customer service roles and how you handled various situations. Use specific examples to illustrate your ability to manage complaints and support customers effectively.
✨Familiarize Yourself with Communication Channels
Understand the different communication channels used in customer service, such as phone, email, and chat. Be ready to discuss how you would adapt your approach based on the channel and the customer's needs.
✨Demonstrate Attention to Detail
Attention to detail is crucial in customer service. Prepare to give examples of how you've ensured accuracy in your work, whether it's through documentation or following up on customer inquiries.
