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- Tasks: Assist customers with inquiries related to animal and plant health.
- Company: Brook Street connects people with meaningful job opportunities across the UK.
- Benefits: Earn £12.33 per hour with flexible shift patterns and a supportive team environment.
- Why this job: Join a mission-driven organization that impacts public health and the environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills!
- Other info: Temporary position with 37-40 hours per week, available from 06:00am to Midnight.
Customer Service Agent – Animal Plant Health Agency Location: York, YO1 7PR Pay: 12.33 per hour Job Type: Temporary Sector: Public Sector Hours: 37-40 hours a week, you will need be available between 06:00am – Midnight (Monday-Sunday) You will work on a shift pattern for this role A Little Bit About Us: Brook Street have grown into one of the UK’s leading recruitment agencies – matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today. Recruitment is about so much more than just filling job vacancies. It’s about giving people the chance to unleash their full potential, through their perfect new role. About the Client: We work to safeguard animal and plant health for the benefit of people, the environment and the economy. The Centre for International Trade is part of APHA’s Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of live animals, plants, animal products and plant products to the EU and third countries. What Will Be Your Day to Day Responsibilities? You will be working in a friendly and supportive team in a fast paced, reactive and vari…
Customer Service Agent - Public Sector employer: Brook Street UK Careers
Contact Detail:
Brook Street UK Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Public Sector
✨Tip Number 1
Familiarize yourself with the specific regulations and guidelines related to animal and plant health. Understanding the key policies will not only help you in your role but also show your commitment to the sector during interviews.
✨Tip Number 2
Highlight any previous customer service experience, especially in fast-paced environments. Be ready to share examples of how you've handled challenging situations or provided exceptional service.
✨Tip Number 3
Prepare to discuss your availability and flexibility regarding shift patterns. Since the role requires working between 06:00 am and midnight, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research Brook Street and their values. Being able to articulate why you want to work for them and how you align with their mission will set you apart from other candidates.
We think you need these skills to ace Customer Service Agent - Public Sector
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Agent position. Understand the responsibilities and requirements, especially the shift patterns and availability needed.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in the public sector. Emphasize skills that align with the role, such as communication, problem-solving, and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for animal and plant health. Mention any previous experience in similar roles and how you can contribute to the mission of safeguarding health for people and the environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at Brook Street UK Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Service Agent in the public sector. Familiarize yourself with the specific tasks related to animal and plant health, as well as the importance of safeguarding these areas.
✨Show Your Communication Skills
As a Customer Service Agent, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically, especially when dealing with sensitive topics related to animal and plant health.
✨Be Ready for Shift Work
Since the role requires availability between 06:00 am and midnight, be ready to discuss your flexibility regarding shift patterns. Highlight any previous experience you have with working varied hours or in fast-paced environments.
✨Research the Agency
Take some time to learn about the Animal Plant Health Agency and its mission. Understanding their goals and how they contribute to public health will show your genuine interest in the position and the organization.
