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- Tasks: Be the friendly face for customers and manage their service needs.
- Company: Join a well-known Dungannon business with great growth potential.
- Benefits: Enjoy excellent prospects and a supportive work environment.
- Why this job: Perfect for those who love helping people and want to grow in customer service.
- Qualifications: Must have strong customer service experience and communication skills.
- Other info: Opportunity to learn about vehicle maintenance and build key customer relationships.
The predicted salary is between 24000 - 36000 £ per year.
Brook Street (UK) Limited is delighted to be working on behalf of our Dungannon based client to recruit a Customer Service Administrator to join their expanding business. This is an excellent chance to join well know business with excellent prospects, applicants for the role must have excellent customer service experience. Key Duties & Responsibilities Be first point of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery Other general administration duties, such as running various daily, week…
Customer Service Advisor employer: Brook Street UK Careers
Contact Detail:
Brook Street UK Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company and its services. Understanding their customer service philosophy and the specific needs of their clientele will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Being able to demonstrate your ability to manage customer relationships effectively can set you apart from other candidates.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've successfully managed schedules or databases in previous roles. This will highlight your ability to handle the administrative aspects of the job.
✨Tip Number 4
Be ready to discuss your experience with sales and upselling. Since the role involves making outbound sales calls, demonstrating your confidence and success in this area can greatly enhance your application.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Highlight key responsibilities and required skills, such as customer service experience and database management.
Tailor Your CV: Customize your CV to emphasize your relevant experience in customer service. Include specific examples of how you've successfully managed customer relationships and handled administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your customer service experience and how it aligns with the duties listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street UK Careers
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this role heavily relies on excellent customer interaction.
✨Demonstrate Your Organizational Abilities
Since the job involves managing service schedules and databases, be prepared to discuss how you stay organized. Mention any tools or methods you use to keep track of tasks and ensure efficiency in your work.
✨Prepare for Role-Playing Scenarios
You might be asked to participate in role-playing exercises to demonstrate your customer service skills. Practice responding to common customer scenarios, focusing on being courteous and solution-oriented.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, the company's approach to customer service, or opportunities for professional development within the organization.
