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- Tasks: Lead and support a team of Customer Service Advisors to achieve goals.
- Company: Join a dynamic contact centre focused on employee well-being and growth.
- Benefits: Enjoy a competitive salary, 25 days holiday, bonuses, and a pension scheme.
- Why this job: Make an impact in a modern, refurbished environment with a focus on team spirit.
- Qualifications: Experience in operations management and team leadership is essential.
- Other info: Participate in fun team-building events and enjoy a clear work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Contact Centre Operations Manager – Belper Are you an experienced operations manager looking for a new challenge in a supportive and dynamic environment? This role offers the opportunity to lead a team and make an impact in a recently refurbished contact centre, with a focus on employee well-being, growth, and success. What We Offer: Modern Working Environment : Our contact centre has been recently refurbished, with sit-stand desks designed to enhance productivity, creativity, and comfort. Work-Life Balance : We understand the importance of balance, offering clear shift schedules well in advance so you can plan your time effectively. Team Building and Fun : Participate in team-building events and competitions that are social, enjoyable, and strengthen team spirit. Attractive Benefits : Enjoy a competitive salary, 25 days of holiday plus bank holidays, bonus opportunities, and a generous pension scheme for your future security. Role Description: Team Leadership : Manage and support teams of Customer Service Advisors to ensure business goals and operational targets are met. Coaching & Mentoring : Use MI data to guide and develop your team, improving performance and operational efficiency. Operational Growth : Help grow our service products by…
Contact Centre Operations Manager employer: Brook Street UK Careers
Contact Detail:
Brook Street UK Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in contact centre operations. Understanding industry benchmarks and best practices will help you demonstrate your expertise during discussions with us.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. We value strong team leaders who can inspire and motivate their teams to achieve operational goals.
✨Tip Number 3
Be ready to discuss how you prioritize employee well-being and development. We are looking for someone who can create a positive work environment and foster growth among team members.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your approach and show us that you're a great fit for our dynamic environment.
We think you need these skills to ace Contact Centre Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations management, team leadership, and any relevant metrics that demonstrate your success in previous roles. Use keywords from the job description to align your experience with what they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and improving operational efficiency. Mention specific examples of how you've successfully managed teams and contributed to their growth in past positions.
Highlight Employee Well-Being Initiatives: Since the role emphasizes employee well-being, include any initiatives or programs you have implemented in previous roles that focused on team morale, work-life balance, or professional development.
Showcase Your Data-Driven Approach: Discuss how you have used MI data in the past to guide your team's performance. Provide examples of how data analysis has led to improved outcomes in your previous roles.
How to prepare for a job interview at Brook Street UK Careers
✨Show Your Leadership Skills
As a Contact Centre Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and motivated teams in the past.
✨Emphasize Employee Well-Being
Since the role focuses on employee well-being, share your thoughts on how you prioritize team morale and work-life balance. Discuss any initiatives you've implemented to support your team's mental health and productivity.
✨Demonstrate Data-Driven Decision Making
The job requires using MI data to guide your team. Be ready to explain how you've used data in previous roles to improve performance and operational efficiency. Specific examples will help illustrate your analytical skills.
✨Prepare for Team Building Questions
Expect questions about team dynamics and building a positive work environment. Think of examples where you've fostered team spirit through events or activities, and be ready to discuss how you can contribute to a fun and engaging workplace.
