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- Tasks: Coordinate the delivery and collection of essential equipment for clients in need.
- Company: Join a friendly team at PaLS, supporting health and social care across Northern Ireland.
- Benefits: Earn £12.75 per hour, enjoy paid holidays, and contribute to a pension.
- Why this job: Make a real difference in people's lives by ensuring they receive vital support.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Great opportunity for career growth while working in a dynamic environment.
The predicted salary is between 11 - 14 £ per hour.
Location: Lissue Industrial Estate, Lisburn
Organisation: PaLS - Regional Community Equipment and Continence Service
Temporary / Full-time / Rate of pay £12.75 per hour
About the Service
PaLS provides a vital Regional Community Equipment and Continence Service (CECS) on behalf of Health and Social Care Northern Ireland (HSCNI). This service supports health and social care professionals by ensuring essential equipment and continence products reach clients across the region, helping people live safely and independently at home.
About the Role
The post holder will join a dedicated, friendly team providing a single point of contact for clients and healthcare professionals. You will play a key role in coordinating the ordering, delivery, and collection of daily living equipment and continence products, ensuring a responsive and effective service across HSCNI.
Key Duties & Responsibilities
- Operate IT systems and software packages to provide an efficient and high-quality service to Trust staff and clients.
- Liaise with professional colleagues (e.g. Occupational Therapists, District Nurses) to maintain accurate and up-to-date information within the system.
- Schedule and coordinate deliveries and collections of equipment and continence products, maximising vehicle efficiency.
- Provide courteous and timely assistance to members of the public in person and by phone.
- Prepare equipment collection documentation and arrange uplift and return of items to the warehouse, proactively ensuring timely returns and credit processing.
- Maintain accurate records of requisitions, delivery and collection notes, and associated paperwork.
- Record all returned equipment accurately on relevant electronic systems.
- Investigate and resolve customer queries to a high standard of service.
- Process non-stock receipts and assist with stock and non-stock orders to maintain continuity of supply.
- Action customer care reports and product or service requests as required.
- Support management and supervisors in all operational aspects of the CECS.
- Maintain an up-to-date waiting list for equipment and assist with periodic stock counts.
- Help oversee and maintain the community equipment stock and non-stock catalogue.
Key Skills & Attributes
- Strong communication and organisational skills.
- Proficiency in Microsoft Office and database systems.
- A customer-focused approach with excellent attention to detail.
- Ability to work effectively as part of a busy team.
This is a fantastic opportunity to make a meaningful difference to people's lives by helping deliver essential services that support independence and wellbeing across our communities.
Band 3 Administrator in Lisburn employer: Brook Street Recruitment
Contact Detail:
Brook Street Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Administrator in Lisburn
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in community services. A friendly chat can lead to insider info about job openings or even a recommendation.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your skills in communication and organisation can shine through. We want you to show them you're the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and genuinely interested in joining our team at PaLS.
We think you need these skills to ace Band 3 Administrator in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background aligns with the role of an Administrative Officer in the Community Equipment & Continence Service.
Show Off Your Communication Skills: Since strong communication is key for this role, include examples in your application that demonstrate how you've effectively communicated with clients or colleagues in the past. We love seeing real-life examples!
Be Detail-Oriented: Attention to detail is crucial for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Brook Street Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key duties and responsibilities, especially around coordinating deliveries and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your IT Skills
Since proficiency in Microsoft Office and database systems is crucial for this position, be prepared to discuss your experience with these tools. Bring examples of how you've used them in previous roles to improve efficiency or solve problems. This will highlight your technical skills and readiness for the job.
✨Demonstrate Your Customer-Focused Approach
The role requires a strong customer-focused attitude, so think of specific examples where you've provided excellent service. Whether it’s resolving a customer query or assisting a colleague, share stories that showcase your communication skills and attention to detail. This will help you connect with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you're not just interested in the job but also in how you can contribute to the team's success.