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- Tasks: Support UK seafarers with administrative tasks and ensure smooth operations.
- Company: Join Brook Street, a government organisation dedicated to maritime safety.
- Benefits: Earn £13.04 per hour with hybrid working options after training.
- Why this job: Make a difference in the maritime industry while developing your admin skills.
- Qualifications: Five GCSEs at Grade C or above, or relevant clerical experience.
- Other info: Guaranteed interviews for veterans and candidates with disabilities.
The predicted salary is between 10 - 16 £ per hour.
Brook Street is recruiting an Admin Officer to join a government organisation based in Southampton focused on supporting maritime safety, seafarer training, and certification across a wide range of UK vessels. This position sits within Seafarer Services, supporting UK seafarers working on Merchant Navy vessels, Fishing Fleets, Inland Waterways, Large Yachts, Tugs and Workboats. The team ensures high standards of seafarer training, certification and customer service. As an Admin Officer, you will be a key part of the Seafarer Certification operation—ensuring accurate processing of payments, high customer service standards, and smooth administrative support.
Key Responsibilities
- Process and collate data for business administration tasks and projects supporting the Certification Operation
- Support continuous improvement of working practices and ensure compliance with business service standards
- Handle all accounts receivable from seafarers and companies, including GovPay payments, bank transfers, and correct payment allocation
- Code and re-allocate income accurately
- Process refunds and manage over/under payments
- Create and maintain seafarer accounts within the financial system
- Manage email inboxes, respond to enquiries, and deliver excellent customer service
- Create invoices and issue receipts as required
- Maintain Rolling Account entries and ensure accurate cash book updates
- Complete weekly and monthly cashbook reconciliations
Essential Skills & Experience
- Five GCSEs at Grade C or above (including English) or equivalent NVQ Level 2 in Business Administration or relevant clerical experience
- Strong administrative skills, including proficiency with Microsoft Office
- Excellent written and verbal communication skills
- Strong attention to detail
How to Apply
If you meet the criteria and are looking for a rewarding administrative position supporting UK seafarers, please apply online. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
Admin Officer in Southampton employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer in Southampton
✨Tip Number 1
Get your research game on! Before you step into that interview, make sure you know the ins and outs of the organisation. Understand their mission, values, and recent projects. This will not only impress them but also help you tailor your answers to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Grab a mate or even a mirror and run through common interview questions. Focus on how your skills match the role of Admin Officer. The more comfortable you are with your responses, the more confident you'll feel when it counts.
✨Tip Number 3
Dress to impress! Even if it's a hybrid role, showing up looking sharp can set the right tone. It shows you take the opportunity seriously and respect the interview process. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, if you’re keen on this Admin Officer position, apply through our website for a smoother process!
We think you need these skills to ace Admin Officer in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admin Officer role. Highlight your relevant experience in administration and customer service, and don’t forget to mention your attention to detail – it’s key for this position!
Show Off Your Skills: We want to see your strong administrative skills shine through! Be sure to include your proficiency with Microsoft Office and any other relevant tools you’ve used. This will help us see how you can hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Brook Street NMR
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Officer role and its responsibilities. Familiarise yourself with the key tasks like processing payments and managing customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your Admin Skills
Since strong administrative skills are essential for this role, take some time to review your proficiency with Microsoft Office and other relevant tools. Be ready to discuss how you've used these skills in past roles, especially in handling data and customer inquiries.
✨Prepare for Customer Service Scenarios
Given the focus on high customer service standards, think of examples from your previous experience where you provided excellent service. Prepare to discuss how you handled difficult situations or resolved issues, as this will demonstrate your ability to maintain professionalism under pressure.
✨Show Attention to Detail
Attention to detail is crucial for an Admin Officer, especially when processing payments and maintaining records. During the interview, highlight instances where your attention to detail made a difference in your work. You might even want to mention any systems or methods you use to ensure accuracy in your tasks.