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- Tasks: Support the legal system by greeting court users and assisting with administrative duties.
- Company: Join HM Courts & Tribunals Service, a vital part of the Ministry of Justice.
- Benefits: Earn £12.21/hr, increasing to £12.95/hr, plus holiday pay and pension.
- Why this job: Gain valuable experience in a dynamic court environment while helping others.
- Qualifications: Strong admin skills, excellent communication, and a passion for customer service.
- Other info: Full training provided; potential for career growth within the justice system.
The predicted salary is between 12 - 13 £ per hour.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our MOJ client requires a court usher to join the busy team on a temporary basis, until the end of June 2026 initially, with possible extension, whilst HMCTS recruit for permanent Court Ushers.
Details:
- £12.21 per hour pay rate for the first 12 weeks, increasing to £12.95 per hour thereafter.
- Hours are Monday to Friday 9am to 5pm, 37 hours per week.
- Our client is based in Nottingham City Centre and offers a great opportunity to work within the courts and gain experience.
Responsibilities:
- Greeting members of the public
- Liaising with judiciary, witnesses, jurors and other court users with professionalism
- Basic admin duties, data entry, dealing with queries, preparing juror packs in preparation for trials
- Walking jurors to and from court whilst remaining socially distanced
- Preparation of court rooms
- Providing support to all users of the courts, for whom it may be their first time
- Filing
- Post room duties
Ideal candidates:
- Confident and enjoy interacting with a variety of court users.
- Excellent customer service skills and a passion to help people.
Skills and qualifications:
- Good strong basic admin experience
- Good working knowledge of Microsoft Word, Excel and Outlook
- Excellent communication skills both written and verbal
- Ability to remain calm in potentially difficult situations
- Ability to remain professional at all times and converse with a variety of court users
- Excellent customer service skills
Additional information:
- The pay rate is £12.21/hr for the first 12 weeks, increasing to £12.95/hr thereafter, and benefits include holiday pay and pension scheme.
- Full training will be given, starting you off with the basics as well as meeting and greeting.
- Once fully trained, you will then work in the Nottingham Courts.
Please apply online with your current CV in WORD format. Due to the high number of applications, we receive it may not be possible to respond to all applications. You will be required to pass an Enhanced DBS check and provide details of 3 years of references.
Diversity and recruitment commitments:
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, Brook Street will interview the best candidates from within that group.
HMCTS - Court Usher - Band F in Nottingham employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HMCTS - Court Usher - Band F in Nottingham
✨Tip Number 1
Get to know the court environment! If you can, visit the court beforehand to familiarise yourself with the layout and procedures. This will help you feel more confident when you start and show your commitment to the role.
✨Tip Number 2
Practice your communication skills! As a court usher, you'll be interacting with a variety of people. Try role-playing different scenarios with friends or family to boost your confidence and ensure you're ready for any situation.
✨Tip Number 3
Network like a pro! Connect with current or former court ushers on LinkedIn or other platforms. They can provide valuable insights and tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about the role and want to be part of our team at HMCTS. Don't miss out!
We think you need these skills to ace HMCTS - Court Usher - Band F in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Court Usher role. Highlight any relevant admin experience and customer service skills that match what HMCTS is looking for. We want to see how you can bring value to the team!
Show Off Your Communication Skills: Since you'll be interacting with a variety of court users, it's essential to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Keep It Professional: Remember, professionalism is key in a court environment. Make sure your application reflects this by using a formal tone where necessary, while still being approachable. We want to see that you can remain calm and composed in potentially tricky situations.
Apply Through Our Website: Don't forget to apply through our website with your current CV in WORD format! This helps us keep track of your application and ensures you’re considered for the role. We’re excited to see what you bring to the table!
How to prepare for a job interview at Brook Street NMR
✨Know Your Role
Familiarise yourself with the responsibilities of a Court Usher. Understand what greeting members of the public and liaising with judiciary entails. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you had to remain calm under pressure, as this is crucial for the role. Be ready to discuss how you can help court users feel at ease.
✨Brush Up on Admin Skills
Since basic admin duties are part of the job, make sure you're comfortable with Microsoft Word, Excel, and Outlook. You might be asked about your experience with data entry or preparing documents, so have specific examples ready to share.
✨Practice Professional Communication
As you'll be interacting with a variety of court users, practice your verbal and written communication skills. Consider doing mock interviews with friends or family to refine your ability to converse professionally and clearly.
