Admin Officer in Northampton

We are recruiting for an exciting Administrator position (Temp), part of the Her Majesty's Courts and Tribunals Service admin team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety. You will deliver a wide range of admin work; you will be contributing towards helping create a more effective, less costly and more responsive justice system for everyone. This includes supporting administration, supporting our independent judiciary and driving improvements across several courts and tribunals in Northampton. We will be working 37 hours per week, Monday - Friday, with a pay rate of £13.25. These are long‑term contracts initially however they do look to extend.

Primary Responsibilities

• Deal with written and verbal communications, including telephone, email, and letter enquiries.
• Complete administrative duties on an ad hoc basis and other grade‑appropriate work, contributing to the whole team’s work, involving collecting and delivering files and bundles.
• Completing filing and post‑room duties.
• Operating office equipment.
• Resulting, checking accuracy and completeness against guidelines or a proforma.
• Providing support to colleagues.
• Creating and maintaining databases, lists, manuals.
• Completing documents, including standard letters, forms, applications, orders, records, registers, statistics etc.

Qualifications and Experience

• Competent in working in an administrative capacity.
• Excellent written and speaking English communication to enable telephone and email communication.
• Ability to organise a busy workload to deliver effective results on time and meet changing and complex demands as required.
• Experience doing a previous admin role is advantageous but not essential.
• Ability to work with very confidential and sensitive information.
• Good IT skills - Demonstrable experience in using Outlook, Excel, and Word in an office environment.
• Ability to work calmly and professionally under pressure.
• Strong work ethic and resilience.

Benefits

• The opportunity to join and work in the public sector.
• Learning and development opportunities to grow your career.
• Competitive salary of £13.25 per hour (Paid weekly).
• Up to 28 days per year (pro‑rate) – You will also accrue holiday as you work.
• Wide variety of flexible benefits and working options to suit your lifestyle.
• Full training and induction.

Key Purpose and Role Overview

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques and comprehensive guidelines and instructions – complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

Key Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents.
• General photocopying and filing.
• Creating and updating records on in‑house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
• Preparing meeting agenda, joining instructions, handouts etc.

Drafting

• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

Operations

• Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
• Assisting court users, supporting listing and rota management, checking files.
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, including the use of chip and pin.
• Handling counter (face to face), written and telephone enquiries.
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
• To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co‑ordinator, H+S roles.

Processing casework

• Including standard documentation and information, court orders, claims, fines and fees, legal aid.
• Resulting courts accurately, interpreting accurately the information required on a court file.
• To work to workload targets in terms of throughput and accuracy.

Checking and verifying

• Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Ensuring compliance and administration documentation meet quality standards.
• Role holders may be required to cross check and validate work completed by colleagues.

Collecting and assembling information

• For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
• Work may require interpretation of source materials, preparation of bundles, chasing.
• Role holders will need to modify and adjust information and make decisions to allow work to be completed.
• Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required.

Undertaking calculations

• Produce basic statistical analysis reports and where required, process financial information.
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
• Spending limited sums of money on behalf of an office or unit.
• Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible.

Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations

• Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
• To deliver a helpful, prompt, polite and “right first time” service to our internal and external customers.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Skills & Qualifications

• 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience.
• Relevant computer skills to undertake the level of work required.

Operational Delivery in HMCTS

Being part of the operational delivery profession means belonging to a cross‑government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.