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- Tasks: Coordinate administrative activities for the Advisory and Complementary Workforce team.
- Company: Join Brook Street, partnering with the Care Quality Commission in the public sector.
- Benefits: Earn £12.76 per hour, enjoy weekly pay, and work fully remote.
- Why this job: Make a difference in public health while developing your skills in a supportive environment.
- Qualifications: A-level education or equivalent, strong communication, and IT skills required.
- Other info: Flexible working hours with opportunities for career growth and development.
Location: Fully Remote (Work from Home)
Rate of Pay: £12.76 per hour (Weekly Pay)
Hours: 37 hours per week, Monday - Friday (General Office Hours)
Assignment Length: Starting ASAP until 31 / 12 / 2025
Brook Street is proud to be working in partnership with the Care Quality Commission (CQC) to recruit for a Temporary Advisory and Complementary Workforce Team Coordinator. This is a fantastic opportunity to join the Public Sector and provide essential support to the CQC and its critical partners in a fully remote capacity.
About the Role
The Advisory and Complementary Workforce (ACW) Team Coordinator will be responsible for all administrative activity undertaken by the ACW team. The successful candidate will deliver high-quality customer service to CQC Directorates and the Advisory and Complementary workforce. You'll work closely with the HR Services (Temporary Workforce) team to ensure timely and accurate information flow, quality assurance, and consistent application of CQC policies and procedures.
Key Responsibilities
- Administer the scheduling process for the ACW, using workforce data to ensure efficient contribution.
- Administer welcome, engagement, and compliance processes for ACW team members.
- Build strong relationships with stakeholders to support process delivery.
- Respond to resourcing requests within service level agreements.
- Maintain accurate scheduling records using the National Resource Planning Tool.
- Communicate clearly with the workforce on induction, training, assessments, and compliance.
- Liaise with Directorate and ACW Engagement teams to gather workforce feedback.
- Ensure all ACW workforce are HR compliant and appropriately trained before assessments.
- Monitor and manage conflicts of interest.
- Maintain accurate records via SharePoint and other internal systems.
- Ensure compliance with CQC HR Policies, relevant legislation, and equality standards.
Required Skills and Experience
- A-level education or equivalent.
- Strong interpersonal skills; professional communication with internal and external stakeholders.
- Experience handling high-volume queries and information flows.
- Proficient IT skills, including Microsoft Word, Excel, and PowerPoint.
- Quick to adapt to new technologies and working practices.
- Strong attention to detail and ability to follow processes accurately.
- Able to analyse workforce data to support effective scheduling.
- Understanding of CQC and inspection activity is desirable.
- Awareness of job roles and specialisms within the Health and Social Care sector.
- Excellent organisational, verbal, and written communication skills.
- Proactive and self-motivated approach to work.
Additional Information
You must have a private working environment at home with a suitable desk / chair set-up.
All applicants must be able to provide:
- Right to work documents
- Proof of address
- Proof of National Insurance
- References covering the last 3 years (employment, education, or unemployment)
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses / partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and / or as a veteran or spouse / partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates / military spouses / partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Advisory and Complementary Workforce Team Coordinator in Newcastle upon Tyne employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisory and Complementary Workforce Team Coordinator in Newcastle upon Tyne
✨Tip Number 1
Get your networking game on! Reach out to people in the health and social care sector, especially those connected to the CQC. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for virtual interviews like a pro! Make sure your tech is sorted, find a quiet spot, and practice answering common questions. We want you to shine and show off those strong interpersonal skills!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed high-volume queries or scheduling processes. This will demonstrate that you're the perfect fit for the ACW Team Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re committed to supporting candidates with disabilities and veterans, so make sure to highlight that if it applies to you.
We think you need these skills to ace Advisory and Complementary Workforce Team Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Advisory and Complementary Workforce Team Coordinator. We want to see how you can bring value to the CQC, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of interaction with stakeholders, it’s crucial to demonstrate your strong verbal and written communication skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Your IT Proficiency: Proficiency in Microsoft Word, Excel, and PowerPoint is key for this position. Make sure to mention any relevant experience you have with these tools, and if you’ve used any other software that could be beneficial, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you who are interested in joining our team!
How to prepare for a job interview at Brook Street NMR
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Advisory and Complementary Workforce Team Coordinator. Familiarise yourself with the key tasks like scheduling, compliance processes, and stakeholder communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with various stakeholders, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully communicated in previous roles, especially when handling high-volume queries or managing conflicts of interest. This will highlight your interpersonal skills.
✨Be Data Savvy
The job requires analysing workforce data for effective scheduling. Brush up on your IT skills, particularly in Microsoft Excel, and be ready to discuss how you've used data in past roles. You might even want to prepare a few scenarios where data analysis led to improved outcomes in your previous work.
✨Prepare Your Home Office
Since this is a fully remote position, ensure your home working environment is set up properly. Have a suitable desk and chair ready, and make sure you can present yourself professionally during the video interview. A tidy and organised space reflects your attention to detail and professionalism.