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For Companies At a Glance
- Tasks: Manage customer service bookings and handle calls for maintenance appointments.
- Company: Join Brook Street, a growing player in the Automotive industry.
- Benefits: Enjoy a day off for your birthday, pension contributions, and training opportunities.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Relevant customer service experience and strong communication skills are essential.
- Other info: This is a full-time, fixed-term contract for 12 months.
The predicted salary is between 27000 - 45000 £ per year.
Brook Street is working with a growing client in the Automotive industry that is seeking a Customer Service Advisor on a Full-Time basis for a Fixed-Term Contract (12 Months).
- Manage inbound service bookings from customers.
- Handle calls related to maintenance and book appointments into the system.
- Make outbound calls to customers and upsell where possible.
- Provide quotations to customers.
Knowledge, skills, abilities and experience: Relevant experience in customer service and communication skills.
Company Benefits:
- Birthday off
- Pension
- Training and development opportunities
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Customer Service Advisor (FTC) employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (FTC)
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Brook Street. Understanding their products and customer service approach will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound and outbound calls, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer inquiries or resolved issues in previous roles. This will demonstrate your relevant experience and problem-solving abilities to the hiring team.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers appreciate candidates who are genuinely interested in the position and the company culture, so let your passion shine through!
We think you need these skills to ace Customer Service Advisor (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service and communication skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience. Focus on roles where you've managed customer interactions, handled bookings, or provided quotations. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage inbound service bookings and upsell effectively. Keep it concise and engaging.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Brook Street NMR
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific situations where you successfully resolved customer issues or improved their experience.
✨Familiarise Yourself with the Automotive Industry
Since the role is within the automotive sector, it’s beneficial to have a basic understanding of the industry. Research common customer queries related to automotive services and be ready to discuss how you would handle them.
✨Practice Active Listening
Demonstrate your communication skills by practising active listening during the interview. This means showing that you understand the questions being asked and responding thoughtfully, which is crucial for a Customer Service Advisor.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing scenarios where you might need to demonstrate how you would handle a customer call. Practising these scenarios can help you feel more confident and show your problem-solving abilities.
