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For Companies At a Glance
- Tasks: Manage customer service bookings and handle calls for maintenance appointments.
- Company: Join Brook Street, a growing player in the Automotive industry.
- Benefits: Enjoy a day off for your birthday, pension contributions, and training opportunities.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Relevant customer service experience and strong communication skills are essential.
- Other info: This is a full-time, fixed-term contract for 12 months.
The predicted salary is between 24000 - 36000 £ per year.
Brook Street is working with a growing client in the Automotive industry that is seeking a Customer Service Advisor on a Full-Time basis for a Fixed-Term Contract (12 Months).
- Manage inbound service bookings from customers.
- Handle calls related to maintenance and book appointments into the system.
- Make outbound calls to customers and upsell where possible.
- Provide quotations to customers.
Knowledge, skills, abilities and experience: Relevant experience in customer service and communication skills.
Company Benefits:
- Birthday off
- Pension
- Training and development opportunities
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (FTC)
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound and outbound calls, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Prepare for potential role-play scenarios during the interview. Employers often want to see how you handle customer interactions, so think about how you would manage difficult situations or upsell services effectively.
✨Tip Number 4
Network with current or former employees of Brook Street or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Customer Service Advisor (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service and communication.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully managed customer interactions in the past.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with the requirements listed in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application shows attention to detail.
How to prepare for a job interview at Brook Street NMR
✨Showcase Your Customer Service Experience
Make sure to highlight any relevant experience you have in customer service. Be prepared to discuss specific situations where you successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to excel in the role.
✨Familiarise Yourself with the Automotive Industry
Since the position is within the automotive sector, it’s beneficial to have a basic understanding of the industry. Research common services and products offered, as well as any recent trends or news that could be relevant to the company.
✨Practice Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with a friend to refine your responses and ensure you come across as confident and professional.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or what a typical day looks like for a Customer Service Advisor at Brook Street. This not only helps you gauge if it's the right fit but also leaves a positive impression.
