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- Tasks: Provide customer service and support within the Court system while managing administrative duties.
- Company: Join Brook Street, a partner of the Ministry of Justice, in a supportive environment.
- Benefits: Earn £12.53 per hour, increasing to £13.25 after 12 weeks, with training provided.
- Why this job: Gain valuable experience in the Public Sector and develop essential skills for your career.
- Qualifications: Strong communication, IT skills, and a proactive approach to problem-solving required.
- Other info: Temporary position with potential for extension and opportunities for personal growth.
The predicted salary is between 12 - 13 £ per hour.
Location: Little Park Street, Coventry, CV1 2SQ, United Kingdom
Hourly rate: £12.53, increasing to £13.25 per hour after 12 weeks
Working days / hours: 37 hours per week, Monday‑Friday 9am‑5pm
Contract: Temporary position, subject to extension pending performance and business needs
Brook Street in partnership with the Ministry of Justice offers a fantastic opportunity to join their team as an Admin Officer. This role provides valuable exposure and experience working within the Public Sector.
Experience Needed / Desired:
- Dealing with customers
- Clear and understandable communication
- Time management
- IT skills and confidence with technology
- Ability to deal with difficult customers
- Proactive thinking
- Team working / player
- Build rapport with others
Duties / Responsibilities:
- Customer service via telephone
- Face‑to‑face interaction with the public
- Progress cases through the Court/Tribunal system and provide support to other functions in HMCTS
- Problem solving – refer to problem‑solving hubs and guidelines
- Inputting data onto the system
- Preparing papers
- Creating and updating records
- Email correspondence
- General administration duties
Clearance Level: Basic DBS Training will be provided. During training there is no annual leave. Associates will shadow other court ushers and complete e‑learning modules.
Additional Clearance: Period of six months or longer spent outside of the UK in the last five years will require an additional overseas police check, which is the responsibility of the candidate.
Equal Opportunity: Brook Street is proud to support the Armed Forces Covenant and will interview all candidates who are veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, we are a supplier to the Public Sector Resourcing Framework (PSR) and will offer a guaranteed interview with a PSR Sourcer to eligible candidates. If you identify as a candidate with a disability, a veteran, or a spouse/partner of military personnel and meet all essential criteria, we encourage you to register your interest via the Brook Street website.
Admin Officer in Coventry employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer in Coventry
✨Tip Number 1
Get to know the company! Research Brook Street and the Ministry of Justice. Understanding their values and mission can help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves dealing with customers, being clear and confident in your communication is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your proactive thinking and ability to handle difficult situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Admin Officer in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the Admin Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since clear communication is key in this role, don’t shy away from showcasing your ability to convey information effectively. Use examples from past experiences where you’ve successfully communicated with customers or colleagues.
Highlight Your Problem-Solving Abilities: We love proactive thinkers! Share specific instances where you’ve tackled challenges head-on. This will show us that you’re ready to handle the dynamic environment of the court system.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Brook Street NMR
✨Know Your Role
Before the interview, make sure you understand the Admin Officer role inside out. Familiarise yourself with the duties and responsibilities listed in the job description, especially around customer service and data management. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you dealt with difficult situations and how you resolved them. Practising these scenarios can help you articulate your experiences confidently during the interview.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems is crucial for an Admin Officer. Be ready to discuss specific instances where you identified a problem and took proactive steps to resolve it. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your critical thinking skills.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the team dynamics, training processes, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.