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- Tasks: Join a dynamic team as an Admin Officer, handling diverse administrative tasks and customer queries.
- Company: Brook Street is a supportive employer committed to public service and community engagement.
- Benefits: Enjoy weekly pay, holiday entitlement, a pension scheme, and a friendly work environment.
- Why this job: This role offers valuable experience in a fast-paced setting with opportunities for personal growth.
- Qualifications: Strong IT skills, excellent communication abilities, and proficiency in Microsoft Office are essential.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet the criteria.
The predicted salary is between 25000 - 35000 £ per year.
Position: Full-Time Temporary Admin Officer - Carlisle based
Contract: 8 months with the possibility of extending
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £12.98 per hour
Job Description: We are currently seeking an organised, motivated Admin Officer for our public sector client based in Carlisle to provide general administration duties following set procedures. You will be working in a friendly and supportive team in a fast-paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team.
Some of these roles are primarily telephony roles where you will be taking inbound calls from customers and assisting them with their many and varied queries. You will use systems to process the calls, deal with the query and update customer information. Training will be provided on internal systems. Excellent communication and IT skills are required for this post.
Requirements:
- Able to follow well established processes and detailed instructions.
- Confidence in speaking on the telephone.
- Strong administrative skills with proficiency in Microsoft Office packages.
- Excellent communication skills, both written and verbal.
Weekly pay, holiday and pension scheme. Location accessible by car, train or bus.
Application Process: If you are interested in this position, please apply online with your CV in WORD format.
Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Clerical / Admin Officer employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical / Admin Officer
✨Tip Number 1
Familiarise yourself with the specific administrative processes and systems used in public sector roles. Understanding these can give you an edge during interviews, as you'll be able to demonstrate your readiness to adapt quickly.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves taking inbound calls, being articulate and confident on the phone will help you stand out. Consider role-playing common customer queries with a friend.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your flexibility and adaptability in previous roles. Be ready to share examples of how you've successfully managed changing priorities or tasks, as this is crucial in a fast-paced environment like this one.
We think you need these skills to ace Clerical / Admin Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative skills and experience. Emphasise your proficiency in Microsoft Office and any previous roles that required strong communication skills, especially in customer-facing situations.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your organisational skills, ability to follow procedures, and flexibility in handling various tasks. Show enthusiasm for working in a supportive team environment.
Highlight Communication Skills: Since the role involves engaging with a diverse group of customers, ensure you provide examples of your excellent verbal and written communication skills. This could include experiences where you successfully resolved customer queries or collaborated with colleagues.
Follow Application Instructions: When applying, make sure to submit your CV in WORD format as specified. Double-check that all required information is included and that your documents are free from errors before hitting that submit button.
How to prepare for a job interview at Brook Street NMR
✨Showcase Your Organisational Skills
As an Admin Officer, you'll need to demonstrate your ability to stay organised. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Communicate Clearly and Confidently
Since the role involves customer interaction, practice articulating your thoughts clearly. Use role-play scenarios to simulate phone calls or face-to-face interactions, ensuring you convey information effectively.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office is essential for this position. Brush up on your skills, especially in Word and Excel, and be ready to discuss how you've used these tools in previous roles.
✨Prepare for Background Checks
Given the thorough background checks required for this role, ensure that your references are prepared and that you can provide any necessary documentation regarding your employment history and education.