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- Tasks: Support the Probation Service with administrative tasks and maintain accurate records.
- Company: Join Brook Street, a proud supporter of the Armed Forces Covenant and committed to diversity.
- Benefits: Earn £12.21 per hour with potential for extension; enjoy a supportive work environment.
- Why this job: Make a real impact while developing your skills in a dynamic team setting.
- Qualifications: Strong communication skills and basic IT proficiency required; no prior experience necessary.
- Other info: Temporary role for 3 months with flexible hours, including one late evening.
The predicted salary is between 20000 - 30000 £ per year.
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Case Administrator – Probation Service Band 2, Bolton
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Client:
Brook Street NMR
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
660cfb86e6a4
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
My Government client is currently seeking a well rounded receptionist to work at their offices in Wigan, on a full time basis for 3 months with the potential to be extended.
The role is temporary for 3 months, at a rate of £12.21 per hour, working within a specialist site.
Normal working hours, however there will be one late evening until 7pm and a shorter day during the working week of Monday to Friday.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
* Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
* Provide cover for an effective and efficient reception and telephone enquiry service.
* Act as single point of contact within unit for specialist area of work as required.
* Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Carry out enforcement administration as required.
* Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
* Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
* Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
* Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
* Undertake specific Visor administration tasks in accordance with the procedures.
* Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
* Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
* Provide cover within the unit and to other units within the LDU and Division as appropriate.
* Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
* Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
* To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Behaviours
* Delivering at Pace
* Making Effective Decisions
* Working Together
* Changing and Improving
* Managing a Quality Service
Ability
* Ability to use databases
* Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
* Possess basic numeric skills
Experience
* Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
* Use and work on own initiative
Minimum Eligibility
* All candidates are subject to security and identity checks prior to taking up post.
* All external candidates are subject to 6 months\’ probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS.
* All staff are required to declare whether they are a member of a group or organisation which HMPPS consider to be racist.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Case Administrator - Probation Service Band 2 employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator - Probation Service Band 2
✨Tip Number 1
Familiarise yourself with the Probation Service's policies and procedures. Understanding their commitment to equality and inclusion will not only help you in the role but also demonstrate your alignment with their values during the interview.
✨Tip Number 2
Brush up on your IT skills, especially with databases and MS Office applications. Being proficient in these tools is crucial for managing case records and communications effectively, which is a key part of the job.
✨Tip Number 3
Prepare for scenarios where you might need to handle difficult or aggressive behaviour. Think about how you would approach these situations calmly and effectively, as this will likely come up in your interview.
✨Tip Number 4
Network with current or former employees of the Probation Service. They can provide valuable insights into the role and the work environment, which can help you tailor your responses during the interview.
We think you need these skills to ace Case Administrator - Probation Service Band 2
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Case Administrator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills: Emphasise your administrative skills, communication abilities, and experience in handling sensitive information. Mention any proficiency in databases and IT skills, particularly in MS Office, as these are crucial for the role.
Showcase Your Experience: Provide specific examples from your past work that demonstrate your ability to manage relationships, handle difficult situations, and maintain accurate records. Use the STAR method (Situation, Task, Action, Result) to structure your examples.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is essential for an administrative role.
How to prepare for a job interview at Brook Street NMR
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Case Administrator. Familiarise yourself with the key tasks such as maintaining databases, managing communications, and supporting individuals on probation.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to discuss how you would handle difficult conversations, especially with individuals who may be distressed or aggressive.
✨Showcase Your IT Proficiency
The job requires good keyboard and IT skills, particularly in MS Office. Brush up on your Excel basics and be prepared to discuss your experience with databases. You might even want to mention any specific software you've used in past roles.
✨Emphasise Teamwork and Adaptability
This role involves working closely with various teams and adapting to changing situations. Prepare to share examples of how you've successfully collaborated with others and adapted to new challenges in your previous jobs.
