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- Tasks: Join our team as an Administrative Officer, supporting courts and tribunals with essential administrative tasks.
- Company: Be part of Her Majesty's Courts and Tribunals Service, ensuring justice services run smoothly.
- Benefits: Enjoy a competitive salary, training opportunities, and the chance to make a real impact.
- Why this job: This role offers dynamic work, problem-solving challenges, and a commitment to public service excellence.
- Qualifications: 5 GCSE passes or equivalent, plus administrative experience and strong communication skills required.
- Other info: Opportunities for career development and guaranteed interviews for veterans and candidates with disabilities.
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Administrative Officer AO – Darlington, Darlington
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Client:
Brook Street NMR
Location:
Darlington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
0a78dd950d08
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Salary: £12.36 per hour
Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
Are you passionate about delivering excellent customer service and supporting the effective operation of vital public services? Her Majesty\’s Courts and Tribunals Service (HMCTS) is seeking dedicated Administrative Officers to join our team and play a crucial role in ensuring the smooth functioning of courts, tribunals, and other justice services.
About the Role
As an Administrative Officer, you will work collaboratively within a team, performing a variety of general administrative duties that progress cases through the court/tribunal system. Your role will be dynamic, involving problem-solving, initiative-taking, and contributing to continuous improvement within our processes.
While you\’ll be based at a specific HMCTS office, flexibility to occasionally work at other local offices may be required.
Key Responsibilities
Administration
Prepare papers and files for courts, tribunals, hearings, and meetings.
Create and update records on internal systems.
Manage post opening, dispatch, and general filing tasks.
Organize and support training courses and group activities.
Drafting
Draft standard letters, correspondence, minutes, and reports following guidelines.
Operations
Assist court users, manage schedules, and handle inquiries in person, over the phone, and in writing.
Execute various administrative functions such as serving court documents and collecting fines.
Case Processing
Process documentation, court orders, claims, and financial information with precision.
Maintain quality standards by cross-checking and verifying records.
Customer Communication
Deliver excellent customer service to the public, judiciary, and legal professionals.
Provide clear advice and assistance regarding court procedures and documentation.
Skills & Qualifications
Education: 5 GCSE passes (grades A*-C) or equivalent qualifications, or NVQ Level II in Business Administration.
Experience: Administrative experience with relevant computer skills to perform the required tasks.
Key Skills: Strong communication abilities, attention to detail, and a commitment to customer service excellence.
Why Join HMCTS?
HMCTS is committed to fostering a culture of continuous improvement through Lean principles and operational delivery excellence. As an Operational Delivery Professional, you\’ll be part of a cross-government community, with access to training and development opportunities to enhance your career.
Additional Information
The role may involve opportunities to work as a Jury Bailiff Officer, Learning and Development Coordinator, or other ad hoc responsibilities.
Apply today to contribute to the effective administration of justice and make a real difference in public service!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Administrative Officer AO - Darlington employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer AO - Darlington
✨Tip Number 1
Familiarise yourself with the specific duties of an Administrative Officer at HMCTS. Understanding the nuances of case processing and customer communication will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in administrative roles, especially those involving customer service. Be ready to share examples of how you've successfully managed inquiries or resolved issues in a fast-paced environment.
✨Tip Number 3
Showcase your attention to detail by preparing for potential assessments or tests that may be part of the selection process. Practising how to accurately process documentation can give you an edge.
✨Tip Number 4
Network with current or former employees of HMCTS if possible. They can provide insights into the work culture and expectations, which can be invaluable when tailoring your approach for the role.
We think you need these skills to ace Administrative Officer AO - Darlington
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Administrative Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, relevant qualifications, and key skills such as communication and attention to detail. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and public administration. Provide specific examples of how you've successfully handled similar tasks in previous roles, demonstrating your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Brook Street NMR
✨Research HMCTS
Before your interview, take some time to research Her Majesty's Courts and Tribunals Service. Understand their mission, values, and the role they play in the justice system. This will help you demonstrate your genuine interest in the position and align your answers with their goals.
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific tasks you've handled that relate to the job description, such as managing schedules, processing documentation, or delivering customer service. Use examples to illustrate your attention to detail and problem-solving abilities.
✨Prepare for Customer Service Scenarios
Since the role involves delivering excellent customer service, think of examples where you've successfully assisted customers or resolved issues. Be ready to explain how you would handle difficult situations, especially in a court or tribunal setting, to show your capability in maintaining professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared to ask the interviewer. This could be about the team dynamics, opportunities for professional development, or how HMCTS measures success in this role. Asking questions shows your enthusiasm and helps you assess if the role is the right fit for you.
