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- Tasks: Join our Personal Insolvency Team as an Administrative Assistant, processing applications and providing customer support.
- Company: Brook Street is a proud supporter of the Armed Forces and values diversity in the workplace.
- Benefits: Enjoy weekly pay, flexible hours, and the chance to extend your contract beyond six months.
- Why this job: Be part of a dynamic team making a real difference in people's lives through excellent public service.
- Qualifications: Strong organisational skills, clear communication, teamwork, and IT proficiency are essential.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet the criteria.
Job Advert :
Administrative Assistant – Personal Insolvency Team (Insolvency Service)
Location :
Met Office, Fitzroy Road, Exeter, EX1 3PB
Pay Rate :
£12.34 per hour (weekly pay)
Working Hours :
37 hours per week, Monday to Friday, with some flexibility in start and finish times
Start Date :
ASAP – Currently running for 6 months with the possibility to extend
About the Role :
This is an excellent opportunity to join the Personal Insolvency Team within the Insolvency Service\’s Business Services Division. We are looking for an enthusiastic and organised Administrative Assistant to support our operational delivery team, which plays a key role in providing administrative and customer service functions to the public.
You will be processing applications for debt relief and responding to queries from customers, including members of the public and debt advice organisations.
Key Responsibilities :
- Process applications and claims from members of the public
- Provide excellent customer service and respond to a wide range of enquiries
- Input and update information in databases and case management systems
- Work as part of a team in a fast-paced operational environment
Skills and Experience Required :
- Strong organisational skills with the ability to prioritise and meet deadlines
- Clear and accurate communication skills, both written and verbal
- A team player with a flexible and collaborative approach
- Competent IT user with experience using Microsoft Outlook, Word, and Excel
If you are motivated, reliable, and committed to delivering high-quality public service, we encourage you to apply.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses / partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and / or as a veteran or spouse / partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.
In cases where we have a high volume of ex-military candidates / military spouses / partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Administrative Assistant employer: Brook Street NMR
Contact Detail:
Brook Street NMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Familiarise yourself with the Insolvency Service and its operations. Understanding their mission and values will help you align your responses during any interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be responding to a wide range of enquiries, demonstrating your ability to handle queries effectively can set you apart from other candidates.
✨Tip Number 3
Highlight your organisational skills in conversations or interviews. Be prepared to share examples of how you've successfully managed multiple tasks or deadlines in previous roles.
✨Tip Number 4
If you have experience with Microsoft Outlook, Word, and Excel, be ready to discuss specific tasks you've completed using these tools. This will demonstrate your competence and readiness for the administrative duties required in this role.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of an Administrative Assistant in the Personal Insolvency Team.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Emphasise your organisational skills, customer service experience, and IT proficiency, especially with Microsoft Outlook, Word, and Excel.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you have successfully managed similar tasks in the past, such as processing applications or responding to customer queries.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. Clear and accurate communication is essential for this role, so make sure your application reflects that.
How to prepare for a job interview at Brook Street NMR
✨Research the Insolvency Service
Before your interview, take some time to understand the Insolvency Service and its role in personal insolvency. Familiarise yourself with their mission, values, and recent news. This will help you demonstrate your genuine interest in the position and show that you are proactive.
✨Highlight Your Organisational Skills
As an Administrative Assistant, strong organisational skills are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and meet deadlines in a fast-paced environment.
✨Practice Clear Communication
Since the role involves responding to customer queries, practice articulating your thoughts clearly and concisely. You might be asked to explain complex information simply, so consider preparing for potential questions about customer service scenarios.
✨Show Your Team Spirit
The job requires working as part of a team, so be prepared to discuss your collaborative experiences. Share examples of how you've contributed to team success in previous roles and how you handle conflicts or differing opinions within a team setting.