At a Glance
- Tasks: Provide exceptional customer service and support to our amazing supporters.
- Company: Join a passionate team dedicated to making a difference in Salford.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Office-based role with a friendly team and opportunities for growth.
- Why this job: Be the voice of inspiration and help drive impactful campaigns.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 24000 - 28000 £ per year.
Hours: Monday to Friday, 9:00am–5:00pm
Office-based, temporary fixed term contract
The role of Supporter Care Advisor:
- Respond to enquiries from supporters, ensuring accurate and timely recording of details on the system
- Provide exceptional customer service to enhance the service offered
- Handle sensitive information with confidentiality, ensuring appropriate data protection
- Share inspirational stories with supporters to encourage continued support
- Make outbound calls to engage with supporters and promote campaigns
- Manage administration of supporter requests, donation queries, and update personal details
- Provide administrative support to the Supporter Care Team including assistance with team projects and purchasing activities
- Collect and input data, producing basic reports as needed
- Handle sensitive legacy-related correspondence and assist with troubleshooting minor system issues
- Greet visitors and ensure security protocols are followed
The ideal Supporter Care Advisor:
- Previous experience in a similar role or contact centre-based customer service role
- Strong communication skills and an eye for detail
- Proactive, organised, and committed to safeguarding
Supporter Care Advisor FTC in Salford employer: Brook-St Hiredonline
As a Supporter Care Advisor at our Salford office, you will be part of a dedicated team that values exceptional customer service and the importance of supporter engagement. We offer a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you can thrive in your role. With a commitment to safeguarding and confidentiality, we provide a meaningful environment where your contributions directly impact our mission and the community we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Advisor FTC in Salford
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support their community. This will help you connect with them during interviews and show that you're genuinely interested in being a Supporter Care Advisor.
✨Tip Number 2
Practice your communication skills! Since this role involves responding to enquiries and handling sensitive information, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you manage multiple tasks, like handling supporter requests and updating details. Use examples from past experiences to illustrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Supporter Care Advisor FTC in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supporter Care Advisor role. Highlight your previous experience in customer service and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have put in the effort!
Show Off Your Communication Skills:Since this role is all about responding to enquiries and providing exceptional customer service, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Demonstrate Your Organisational Skills:We love a proactive and organised candidate! In your application, share examples of how you've managed multiple tasks or handled sensitive information in the past. This will help us see how you can contribute to our team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brook-St Hiredonline
✨Know Your Stuff
Before the interview, make sure you understand the role of a Supporter Care Advisor inside out. Familiarise yourself with the key responsibilities like handling enquiries and managing sensitive information. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or provided exceptional support. Practising these scenarios will help you articulate your skills effectively during the interview.
✨Be Proactive and Organised
The ideal candidate is proactive and organised, so be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, or share a story about a time you took the initiative to improve a process or solve a problem.
✨Engage with Their Mission
Research the company’s mission and values, especially how they relate to supporter care. Be prepared to share why you’re passionate about their cause and how you can contribute to enhancing the service offered. This shows that you’re not just looking for any job, but that you’re genuinely invested in their work.
