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- Tasks: Support customer applications by triaging cases and ensuring compliance with protocols.
- Company: Join a dynamic team at Wrea Brook Court, focused on customer service.
- Benefits: Earn £13.90 an hour with a Monday to Friday schedule.
- Why this job: Make a difference in customer service while developing your administrative skills.
- Qualifications: Strong communication, attention to detail, and MS Office skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 11 - 16 £ per hour.
Administrative Officer - Wrea Brook Court, Lytham Road, Warton, Preston, PR4 1TE
£13.90 an hour
Hours: 37hrs per week, Monday - Friday 9am - 5pm
The role of Administrative Officer:
- To support the efficient processing of customer applications by triaging incoming cases within 5-day Service Level Agreement (SLA), assessing documentation against established protocols, and ensuring applications are correctly routed for further action.
- To support the customer focused policy of not cancelling applications by obtaining applications that have reached their cancellation date and contacting the lodging conveyancer by telephone to confirm they have received the requisition, request they lodge any further information in writing direct on to the application and/or grant an extension of time and send correspondence confirming this, recording actions in the Points Arising Screen and ensuring applications are correctly deferred back.
- Review and triage new customer applications in line with the Standard Operating Procedures (SOP):
- Obtain appropriate new application from our Work Management System
- Assess submitted documents for completeness and compliance with legal and procedural requirements.
- Identify omissions or discrepancies and draft clear, professional correspondence to solicitors.
- Identify the nature and type of each application and record this information accurately in the case management system.
- Accurately allocate triaged applications to the appropriate work list or team for further processing.
The ideal Administrative Officer:
- Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone.
- Strong attention to detail and ability to follow structured procedures.
- Excellent written communication skills, particularly in drafting formal correspondence.
- Ability to manage a high-volume workload and prioritise effectively.
- Customer Service skills
- MS Office skills - WORD, EXCEL & MS Teams in particular
- Organisational skills
- Ability to make notes in plain English
- Ability to complete data entry
Administrative Officer in Darwen employer: Brook-St Hiredonline
Contact Detail:
Brook-St Hiredonline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer in Darwen
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on that perfect Administrative Officer role.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to the role. We can help you with mock interviews to boost your confidence and nail that customer service aspect.
✨Tip Number 3
Show off your skills! Prepare a portfolio or examples of your previous work that highlight your attention to detail and organisational skills. This will give you an edge when discussing your experience during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you along the way.
We think you need these skills to ace Administrative Officer in Darwen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Writing Skills: Since excellent written communication is key for this role, take the time to draft a clear and professional cover letter. Keep it concise but make sure it reflects your personality and enthusiasm for the position.
Be Detail-Oriented: Pay close attention to the details in your application. Double-check for any typos or errors, as we value strong attention to detail. A polished application shows us you're serious about the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role right there!
How to prepare for a job interview at Brook-St Hiredonline
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with the key tasks like triaging applications and assessing documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer inquiries or draft professional correspondence. This will boost your confidence and help you shine during the actual interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a document or ensuring compliance with procedures, be ready to discuss how these skills will benefit the team. This is particularly important for the role, so make it a focal point in your responses.
✨Demonstrate Your Organisational Skills
Think about how you manage your workload and prioritise tasks. Be ready to share specific strategies you use to stay organised, especially when handling high volumes of work. This will show that you can thrive in a busy environment and are capable of meeting deadlines effectively.