At a Glance
- Tasks: Provide expert guidance on technical products and support customers via phone and email.
- Company: Join a dynamic team in a leading manufacturing company.
- Benefits: Salary up to £32,000, private health insurance, and early finishes on Fridays.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Combine your technical skills with customer service to make a real difference.
- Qualifications: Experience in manufacturing or engineering and confident with CRM systems.
The predicted salary is between 32000 - 32000 £ per year.
The Rewards
- Salary up to £32,000 depending on experience
- Private Health Insurance
- Early finish every Friday
- Retail discount scheme
Hours
- Monday to Thursday: 7:15am–4:30pm
- Friday: 7:15am–3:15pm
The role of Product Support & Sales Administrator:
- Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories
- Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales
- Deliver professional support to customers across the UK & Ireland via phone and email
- Diagnose issues, recommend solutions, and identify correct replacement parts
- Work closely with engineering, sales, and operations teams to ensure efficient service delivery
- Maintain up-to-date understanding of product ranges, components, and industry developments
The ideal Product Support & Sales Administrator:
- Background in manufacturing, engineering, plant equipment, small engines, or similar technical products
- Experience working with components, spares, or technical product catalogues — highly desirable
- Confident using CRM systems and Microsoft Office
- Ability to understand mechanical or electrical products and solve problems logically
- Clear and professional communication when dealing with customers and internal teams
- Able to manage multiple enquiries and orders accurately
Reporting to the Operations team, this role combines technical product expertise with parts knowledge to support customers and internal teams.
Product Support & Sales Administrator in Cookstown employer: Brook-St Hiredonline
As a Product Support & Sales Administrator, you will thrive in a dynamic work environment that values expertise and collaboration. With competitive benefits such as private health insurance, an early finish every Friday, and a retail discount scheme, our company fosters a supportive culture that prioritises employee well-being and growth. Join us to develop your skills in a role that combines technical knowledge with customer service, all while being part of a dedicated team committed to delivering exceptional support across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support & Sales Administrator in Cookstown
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with potential employers, drop in some knowledge about pressure washers or generators. It shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being clear and professional is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t just wait for job openings to pop up; network like a pro! Connect with people in the industry on LinkedIn, join relevant groups, and engage in discussions. You never know when a great opportunity might come your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to be part of our team. Let’s get you that Product Support & Sales Administrator role!
We think you need these skills to ace Product Support & Sales Administrator in Cookstown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with technical products and customer support. We want to see how your background in manufacturing or engineering aligns with the role, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm for the products we support.
Showcase Your Communication Skills:Since you'll be dealing with customers and internal teams, it's crucial to demonstrate your clear and professional communication style. Whether it’s in your CV or cover letter, let us know how you handle enquiries and provide support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brook-St Hiredonline
✨Know Your Products Inside Out
Make sure you brush up on your knowledge of pressure washers, water pumps, and generators. Familiarise yourself with the common issues customers face and the solutions you can offer. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Master the CRM Systems
Since you'll be processing orders via CRM systems, it’s crucial to demonstrate your proficiency. If you have experience with specific systems, mention them. If not, consider doing a bit of research or even a quick tutorial to get a feel for how they work.
✨Practice Clear Communication
As a Product Support & Sales Administrator, clear communication is key. Practice explaining technical concepts in simple terms. You might want to role-play with a friend, simulating customer interactions to build your confidence and ensure you come across as professional and approachable.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've diagnosed issues and recommended solutions in past roles. Think of specific examples where you successfully identified problems and resolved them. This will highlight your logical thinking and ability to manage multiple enquiries effectively.
