Receptionist in Northampton

A receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

Main duties of the job include acting as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

About us: Brook Medical Centre is a trusted NHS General Practice located in Northampton, dedicated to delivering high-quality, patient-focused primary healthcare. The practice serves a diverse population and is committed to promoting health and wellbeing through accessible, compassionate, and professional care. Our mission is to provide comprehensive medical services that meet the needs of our patients while fostering a culture of respect, confidentiality, and continuous improvement. We value patient safety, clinical excellence, and community engagement, ensuring every individual receives personalised care. Brook Medical Centre strives to maintain the highest standards of clinical care and patient experience. Our team of experienced GPs, nurses, and administrative staff work collaboratively to ensure timely access to services and continuity of care.

Job responsibilities: The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the caller's request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients' healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to:

• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the rota
• Partake in audit as directed by the audit lead
• Support admin team, providing cover during absences
• Scan patient related documents and attach scanned documents to patients' healthcare record

We are looking to recruit 2 x 37.5 hour Receptionists working Monday to Friday between 08:00 and 18:30. We are happy to consider job share or part-time candidates.

Person Specification: Experience in a GP practice, experience with SystemOne, clear, polite telephone manner, competent in the use of Office and Outlook, experience processing Subject Access Requests.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.