At a Glance
- Tasks: Be the friendly face that guides patients to the right care and services.
- Company: Brook Lane Surgery, a supportive GP practice in Hampshire.
- Benefits: Join a compassionate team with opportunities for personal growth and development.
- Other info: Experience in healthcare is a plus, but passion for patient care is key.
- Why this job: Make a real difference in your community by helping patients navigate their healthcare.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Brook Lane Surgery is a friendly, patient-focused GP practice serving our local community in Hampshire. We are looking for a motivated and compassionate Care Navigator to join our busy and supportive team. As a Care Navigator, you will play a vital role in ensuring patients receive the right care, at the right time, from the right service. You will be the first point of contact for patients, helping to direct them to the most appropriate clinician or service.
Main duties of the job:
- Provide a welcoming and professional first point of contact for patients (face‑to‑face and telephone)
- Assess patient needs using care navigation techniques and signpost to appropriate services
- Book appointments and manage clinician diaries effectively
- Handle patient enquiries sensitively and confidentially
- Support the smooth running of reception and administrative systems
- Liaise with clinical and external healthcare teams
- Maintain accurate patient records in line with NHS and GDPR standards
Person Specification
Essential:
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Ability to remain calm under pressure
- Basic IT skills
- A caring and patient‑focused approach
Desirable:
- Previous experience in a GP practice, NHS, or healthcare setting
- Knowledge of care navigation/signposting
- Experience using clinical systems (e.g. EMIS)
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
care navigator in Southampton employer: Brook Lane Surgery
Brook Lane Surgery is an excellent employer that prioritises a supportive and collaborative work environment, making it an ideal place for Care Navigators to thrive. With a strong focus on patient care and community service in Hampshire, employees benefit from ongoing professional development opportunities and a culture that values compassion and teamwork. Join us to make a meaningful impact while enjoying a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land care navigator in Southampton
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Brook Lane Surgery for the care navigator role. Companies appreciate candidates who take initiative and show genuine interest!
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Brook Lane Surgery, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Brook Lane Surgery, and how you can make a difference!
How to prepare for a job interview at Brook Lane Surgery
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Brook Lane Surgery.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Brook Lane Surgery appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Brook Lane Surgery supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
