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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in the energy sector.
- Company: Brook Green Supply, an independent B2B energy supplier focused on sustainability.
- Benefits: 25 days annual leave, hybrid working, pension scheme, and comprehensive health benefits.
- Other info: Supportive environment with opportunities for personal growth and development.
- Why this job: Join a dynamic team and make a real impact in the energy transition.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Full-time Resourcing Partner at Brook Green Supply part of the CFP Energy Group
Location: Hammersmith, London (Hybrid working, 3 days a week in the office)
Hours: Full-time, 35 hours per week (core working hours 10amâ3pm)
About Us
At Brook Green Supply, we are an independent B2B energy supplier committed to driving the transition to a sustainable energy future. We provide expert supply contracts, risk management solutions, and dataâled insights to some of the UK's most complex industrial and commercial energy consumers.
Our experienced team is expanding, and we are offering an exciting opportunity for an ambitious and proactive individual to join us. Your personal development and progression will align with the continued growth and success of the business.
Why role matters
The Customer Relationship Team Lead plays a critical role in delivering exceptional service to Brook Green Supply's most strategic customers. By leading and developing a high-performing team, this role ensures strong customer outcomes, operational excellence, and effective collaboration across the business. You will directly influence customer satisfaction, portfolio health, and the scalability of our operations as the business continues to grow.
What you'll do
- Lead, coach, and inspire a team of Customer Relationship Managers to deliver bestâinâclass customer experiences
- Support the Customer Experience Manager in driving operational excellence and continuous improvement
- Act as an escalation point for complex customer issues, ensuring timely and effective resolution
- Monitor, analyse, and report on key operational metrics including billed values, debt, and portfolio health
- Adapt team priorities and processes to meet evolving business and customer needs
- Conduct regular 1:1s, set objectives, and support the professional development of team members
- Recruit, onboard, and train new team members as the team grows
- Promote a positive, motivated, and highâperforming team culture
- Coach team members to improve customer interactions and increase First Contact Resolution
- Work closely with internal stakeholders including Account Management and Credit Control, as well as external partners
What we're looking for
We're looking for a confident and supportive leader who combines strong people management skills with a customerâfirst mindset. You'll be organised, adaptable, and comfortable using data to inform decisions, while fostering a collaborative and highâperforming team environment.
You'll have
- Proven experience leading or managing teams
- Strong communication skills, both written and verbal
- Analytical and problemâsolving capability, with confidence using performance data
- Ability to manage multiple priorities and changing workloads effectively
- Strong attention to detail and a proactive, solutionsâfocused approach
- Proficiency in MS Office, particularly Excel and PowerPoint
It's a bonus if you also have
- Experience in the energy sector (commercial supply contracts preferred but not essential)
- Experience supporting operational change or process improvement
- Experience mentoring or developing team members
- Knowledge of industry reforms or emerging energy market trends
Why you'll love working here
This role offers real opportunities for growth, collaboration, and impact. You will work closely with experienced industry professionals in a supportive environment that values initiative, development, and teamwork. You will also have the flexibility to balance office collaboration with independent working time.
We also offer a comprehensive benefits package, including:
- 25 days annual leave plus Bank Holidays
- Hybrid and flexible working arrangements
- Company pension scheme
- Life and medical insurance, eyecare scheme
- Employee Assistance Programme
- Cycle to Work scheme
- Family-friendly policies
- Recruit & Reward scheme
- Access to Perkbox benefits platform
A note from us
Even if you don't tick every single box, we would still love to hear from you. If you bring enthusiasm, curiosity, and a willingness to learn, we will support your growth and help you succeed.
Questions
If you have any questions about the role or the recruitment process, our team will be happy to help. If you require any specific accommodations during the interview process, please let us know and we will do our best to support you.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Customer Relationship Team Leader in London employer: Brook Green Supply
Contact Detail:
Brook Green Supply Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Relationship Team Leader in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
â¨Tip Number 2
Prepare for those interviews! Research Brook Green Supply and understand their mission in driving sustainable energy. Tailor your answers to show how your leadership style aligns with their customer-first mindset and operational excellence.
â¨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you've improved team performance or customer satisfaction through data-driven insights.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Brook Green Supply team!
We think you need these skills to ace Customer Relationship Team Leader in London
Some tips for your application đŤĄ
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and developed others, so share specific examples that showcase your leadership style.
Be Customer-Centric: Since this role is all about delivering exceptional customer experiences, emphasise your customer-first mindset. Tell us about times when you went above and beyond for customers or resolved complex issues effectively.
Use Data to Your Advantage: We love a good analytical mind! In your application, mention how you've used data to inform decisions or improve processes. This shows us you're not just about the soft skills but can also dive into the numbers when needed.
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and keywords to show us you understand what we're looking for. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Brook Green Supply
â¨Know Your Stuff
Before the interview, make sure you understand Brook Green Supply's mission and values. Familiarise yourself with their services and how they contribute to a sustainable energy future. This will help you demonstrate your genuine interest in the company and the role.
â¨Showcase Your Leadership Skills
As a Customer Relationship Team Leader, you'll need to highlight your experience in leading teams. Prepare specific examples of how you've coached or inspired team members in the past, and be ready to discuss your approach to fostering a high-performing team culture.
â¨Be Data-Savvy
Since the role involves using performance data to inform decisions, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to drive improvements or solve problems, especially in customer service contexts.
â¨Ask Thoughtful Questions
At the end of the interview, donât forget to ask insightful questions about the team dynamics, operational challenges, or growth opportunities within Brook Green Supply. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.