Brook Green Supply is seeking a Junior Complaints & Quality Analyst in Greater London to support fair customer outcomes. You will review conversations against standards, investigate complaints, and escalate where needed, contributing to improvements in service quality and customer experience.
Ideal candidates bring customer service experience, strong written and verbal communication, and a structured approach to investigation.
Junior Complaints & Quality Analyst - Customer Conversations employer: Brook Green Supply
Brook Green Supply is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and sustainability are at the forefront. Employees benefit from hands-on experience in the energy sector, with ample opportunities for professional growth and collaboration across teams, all while contributing to meaningful decarbonisation strategies for clients. The company fosters a culture of inclusivity and support, ensuring that every team member feels valued and empowered to make a difference.
