At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in the energy sector.
- Company: Brook Green Supply, an independent B2B energy supplier focused on sustainability.
- Benefits: 25 days annual leave, hybrid working, pension scheme, and comprehensive health benefits.
- Other info: Flexible working arrangements and opportunities for personal development.
- Why this job: Join a dynamic team and make a real impact in the energy transition.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Full-time Resourcing Partner at Brook Green Supply part of the CFP Energy Group
Location: Hammersmith, London (Hybrid working, 3 days a week in the office)
Hours: Full-time, 35 hours per week (core working hours 10am–3pm)
About Us
At Brook Green Supply, we are an independent B2B energy supplier committed to driving the transition to a sustainable energy future. We provide expert supply contracts, risk management solutions, and data‐led insights to some of the UK's most complex industrial and commercial energy consumers. Our experienced team is expanding, and we are offering an exciting opportunity for an ambitious and proactive individual to join us. Your personal development and progression will align with the continued growth and success of the business.
Why role matters
The Customer Relationship Team Lead plays a critical role in delivering exceptional service to Brook Green Supply's most strategic customers. By leading and developing a high-performing team, this role ensures strong customer outcomes, operational excellence, and effective collaboration across the business. You will directly influence customer satisfaction, portfolio health, and the scalability of our operations as the business continues to grow.
What you'll do
- Lead, coach, and inspire a team of Customer Relationship Managers to deliver best‐in‐class customer experiences
- Support the Customer Experience Manager in driving operational excellence and continuous improvement
- Act as an escalation point for complex customer issues, ensuring timely and effective resolution
- Monitor, analyse, and report on key operational metrics including billed values, debt, and portfolio health
- Adapt team priorities and processes to meet evolving business and customer needs
- Conduct regular 1:1s, set objectives, and support the professional development of team members
- Recruit, onboard, and train new team members as the team grows
- Promote a positive, motivated, and high‐performing team culture
- Coach team members to improve customer interactions and increase First Contact Resolution
- Work closely with internal stakeholders including Account Management and Credit Control, as well as external partners
What we're looking for
We're looking for a confident and supportive leader who combines strong people management skills with a customer‐first mindset. You'll be organised, adaptable, and comfortable using data to inform decisions, while fostering a collaborative and high‐performing team environment.
- Proven experience leading or managing teams
- Strong communication skills, both written and verbal
- Analytical and problem‐solving capability, with confidence using performance data
- Ability to manage multiple priorities and changing workloads effectively
- Strong attention to detail and a proactive, solutions‐focused approach
- Proficiency in MS Office, particularly Excel and PowerPoint
It's a bonus if you also have
- Experience in the energy sector (commercial supply contracts preferred but not essential)
- Experience supporting operational change or process improvement
- Experience mentoring or developing team members
- Knowledge of industry reforms or emerging energy market trends
Why you'll love working here
This role offers real opportunities for growth, collaboration, and impact. You will work closely with experienced industry professionals in a supportive environment that values initiative, development, and teamwork. You will also have the flexibility to balance office collaboration with independent working time. We also offer a comprehensive benefits package, including:
- 25 days annual leave plus Bank Holidays
- Hybrid and flexible working arrangements
- Company pension scheme
- Life and medical insurance, eyecare scheme
- Employee Assistance Programme
- Cycle to Work scheme
- Family-friendly policies
- Recruit & Reward scheme
- Access to Perkbox benefits platform
A note from us
Even if you don't tick every single box, we would still love to hear from you. If you bring enthusiasm, curiosity, and a willingness to learn, we will support your growth and help you succeed.
Questions
If you have any questions about the role or the recruitment process, our team will be happy to help. If you require any specific accommodations during the interview process, please let us know and we will do our best to support you.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Customer Relationship Team Leader in England employer: Brook Green Supply
Brook Green Supply is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with the opportunity to make a tangible impact in the energy sector. With a strong focus on professional development, team collaboration, and operational excellence, employees can expect to grow their expertise in energy trading and risk management while enjoying a supportive environment that values innovation and efficiency. Located in a vibrant area, the company offers unique advantages such as access to industry leaders and a commitment to equal opportunities for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Brook Green Supply and understanding their values. Tailor your responses to show how your leadership style aligns with their customer-first mindset. We want to see that you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled complex customer issues in the past. Use specific examples to demonstrate your analytical abilities and how you’ve led teams to achieve operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Brook Green Supply. Let’s make this happen together!
We think you need these skills to ace Customer Relationship Team Leader in England
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and developed others, so share specific examples that showcase your leadership style.
Be Customer-Centric:Since this role is all about delivering exceptional customer experiences, emphasise your customer-first mindset. Use your application to demonstrate how you've tackled complex customer issues and improved satisfaction in previous roles.
Data-Driven Decisions:We love a candidate who can use data to inform their decisions! Include any relevant experience you have with analysing metrics or performance data, and how it has helped you achieve better outcomes in your past roles.
Tailor Your Application:Make sure your application speaks directly to the job description. Use the same language and keywords we’ve used to show that you understand what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Brook Green Supply
✨Know Your Stuff
Before the interview, make sure you understand Brook Green Supply's mission and values. Familiarise yourself with their services and how they contribute to a sustainable energy future. This will help you demonstrate your genuine interest in the company and its goals.
✨Showcase Your Leadership Skills
As a Customer Relationship Team Leader, you'll need to highlight your experience in leading teams. Prepare specific examples of how you've motivated and developed team members in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Savvy
Since the role involves monitoring key operational metrics, be ready to discuss how you've used data to inform decisions in previous roles. Bring examples of how you've analysed performance data to improve customer satisfaction or operational efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team's current challenges, the company's growth plans, or how they measure success in customer relationships. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
