At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Brook Green Supply, an independent B2B energy supplier driving sustainability.
- Benefits: 25 days leave, hybrid working, pension scheme, and health insurance.
- Other info: Flexible working arrangements and opportunities for personal growth.
- Why this job: Join a supportive team and make a real impact in the energy sector.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Full-time Resourcing Partner at Brook Green Supply part of the CFP Energy Group
Location: Hammersmith, London (Hybrid working, 3 days a week in the office)
Hours: Full-time, 35 hours per week (core working hours 10am–3pm)
About Us
At Brook Green Supply, we are an independent B2B energy supplier committed to driving the transition to a sustainable energy future. We provide expert supply contracts, risk management solutions, and data‑led insights to some of the UK’s most complex industrial and commercial energy consumers. Our experienced team is expanding, and we are offering an exciting opportunity for an ambitious and proactive individual to join us. Your personal development and progression will align with the continued growth and success of the business.
Why role matters
The Customer Relationship Team Lead plays a critical role in delivering exceptional service to Brook Green Supply’s most strategic customers. By leading and developing a high-performing team, this role ensures strong customer outcomes, operational excellence, and effective collaboration across the business. You will directly influence customer satisfaction, portfolio health, and the scalability of our operations as the business continues to grow.
What you’ll do
- Lead, coach, and inspire a team of Customer Relationship Managers to deliver best‑in‑class customer experiences
- Support the Customer Experience Manager in driving operational excellence and continuous improvement
- Act as an escalation point for complex customer issues, ensuring timely and effective resolution
- Monitor, analyse, and report on key operational metrics including billed values, debt, and portfolio health
- Adapt team priorities and processes to meet evolving business and customer needs
- Conduct regular 1:1s, set objectives, and support the professional development of team members
- Recruit, onboard, and train new team members as the team grows
- Promote a positive, motivated, and high‑performing team culture
- Coach team members to improve customer interactions and increase First Contact Resolution
- Work closely with internal stakeholders including Account Management and Credit Control, as well as external partners
What we’re looking for
We’re looking for a confident and supportive leader who combines strong people management skills with a customer‑first mindset. You’ll be organised, adaptable, and comfortable using data to inform decisions, while fostering a collaborative and high‑performing team environment.
- Proven experience leading or managing teams
- Strong communication skills, both written and verbal
- Analytical and problem‑solving capability, with confidence using performance data
- Ability to manage multiple priorities and changing workloads effectively
- Strong attention to detail and a proactive, solutions‑focused approach
- Proficiency in MS Office, particularly Excel and PowerPoint
It’s a bonus if you also have
- Experience in the energy sector (commercial supply contracts preferred but not essential)
- Experience supporting operational change or process improvement
- Experience mentoring or developing team members
- Knowledge of industry reforms or emerging energy market trends
Why you’ll love working here
This role offers real opportunities for growth, collaboration, and impact. You will work closely with experienced industry professionals in a supportive environment that values initiative, development, and teamwork. You will also have the flexibility to balance office collaboration with independent working time. We also offer a comprehensive benefits package, including:
- 25 days annual leave plus Bank Holidays
- Hybrid and flexible working arrangements
- Company pension scheme
- Life and medical insurance, eyecare scheme
- Employee Assistance Programme
- Cycle to Work scheme
- Family-friendly policies
- Recruit & Reward scheme
- Access to Perkbox benefits platform
A note from us
Even if you don’t tick every single box, we would still love to hear from you. If you bring enthusiasm, curiosity, and a willingness to learn, we will support your growth and help you succeed.
Questions
If you have any questions about the role or the recruitment process, our team will be happy to help. If you require any specific accommodations during the interview process, please let us know and we will do our best to support you.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Customer Relationship Team Leader employer: Brook Green Supply
Brook Green Supply is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with the opportunity to make a tangible impact in the energy sector. With a strong focus on professional development, team collaboration, and operational excellence, employees can expect to grow their expertise in energy trading and risk management while enjoying a supportive environment that values innovation and efficiency. Located in a vibrant area, the company offers unique advantages such as access to industry leaders and a commitment to equal opportunities for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brook Green Supply. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brook Green Supply before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brook Green Supply:Your cover letter is your chance to shine! Tell us why you want to work at Brook Green Supply specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brook Green Supply!
How to prepare for a job interview at Brook Green Supply
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
