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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Brook Green Supply, an independent B2B energy supplier driving sustainability.
- Benefits: 25 days leave, hybrid working, pension scheme, and health insurance.
- Why this job: Join a supportive team and make a real impact in the energy sector.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Flexible working arrangements and opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Full-time Resourcing Partner at Brook Green Supply part of the CFP Energy Group
Location: Hammersmith, London (Hybrid working, 3 days a week in the office)
Hours: Full-time, 35 hours per week (core working hours 10am–3pm)
About Us
At Brook Green Supply, we are an independent B2B energy supplier committed to driving the transition to a sustainable energy future. We provide expert supply contracts, risk management solutions, and data‑led insights to some of the UK’s most complex industrial and commercial energy consumers. Our experienced team is expanding, and we are offering an exciting opportunity for an ambitious and proactive individual to join us. Your personal development and progression will align with the continued growth and success of the business.
Why role matters
The Customer Relationship Team Lead plays a critical role in delivering exceptional service to Brook Green Supply’s most strategic customers. By leading and developing a high-performing team, this role ensures strong customer outcomes, operational excellence, and effective collaboration across the business. You will directly influence customer satisfaction, portfolio health, and the scalability of our operations as the business continues to grow.
What you’ll do
- Lead, coach, and inspire a team of Customer Relationship Managers to deliver best‑in‑class customer experiences
- Support the Customer Experience Manager in driving operational excellence and continuous improvement
- Act as an escalation point for complex customer issues, ensuring timely and effective resolution
- Monitor, analyse, and report on key operational metrics including billed values, debt, and portfolio health
- Adapt team priorities and processes to meet evolving business and customer needs
- Conduct regular 1:1s, set objectives, and support the professional development of team members
- Recruit, onboard, and train new team members as the team grows
- Promote a positive, motivated, and high‑performing team culture
- Coach team members to improve customer interactions and increase First Contact Resolution
- Work closely with internal stakeholders including Account Management and Credit Control, as well as external partners
What we’re looking for
We’re looking for a confident and supportive leader who combines strong people management skills with a customer‑first mindset. You’ll be organised, adaptable, and comfortable using data to inform decisions, while fostering a collaborative and high‑performing team environment.
- Proven experience leading or managing teams
- Strong communication skills, both written and verbal
- Analytical and problem‑solving capability, with confidence using performance data
- Ability to manage multiple priorities and changing workloads effectively
- Strong attention to detail and a proactive, solutions‑focused approach
- Proficiency in MS Office, particularly Excel and PowerPoint
It’s a bonus if you also have
- Experience in the energy sector (commercial supply contracts preferred but not essential)
- Experience supporting operational change or process improvement
- Experience mentoring or developing team members
- Knowledge of industry reforms or emerging energy market trends
Why you’ll love working here
This role offers real opportunities for growth, collaboration, and impact. You will work closely with experienced industry professionals in a supportive environment that values initiative, development, and teamwork. You will also have the flexibility to balance office collaboration with independent working time. We also offer a comprehensive benefits package, including:
- 25 days annual leave plus Bank Holidays
- Hybrid and flexible working arrangements
- Company pension scheme
- Life and medical insurance, eyecare scheme
- Employee Assistance Programme
- Cycle to Work scheme
- Family-friendly policies
- Recruit & Reward scheme
- Access to Perkbox benefits platform
A note from us
Even if you don’t tick every single box, we would still love to hear from you. If you bring enthusiasm, curiosity, and a willingness to learn, we will support your growth and help you succeed.
Questions
If you have any questions about the role or the recruitment process, our team will be happy to help. If you require any specific accommodations during the interview process, please let us know and we will do our best to support you.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Customer Service
Customer Relationship Team Leader employer: Brook Green Supply
Contact Detail:
Brook Green Supply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Team Leader
✨Tip Number 1
Get to know the company inside out! Research Brook Green Supply and understand their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the role of Customer Relationship Team Leader. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Relationship Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and delivering exceptional customer service. We want to see how your skills align with our mission at Brook Green Supply!
Showcase Your Leadership Style: In your application, share examples of how you've inspired and developed teams in the past. We’re looking for someone who can lead with confidence and a customer-first mindset, so let that shine through!
Be Data-Driven: Since we value analytical skills, don’t shy away from mentioning any experience you have with using data to inform decisions. Highlighting your ability to monitor and report on key metrics will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Brook Green Supply!
How to prepare for a job interview at Brook Green Supply
✨Know Your Stuff
Before the interview, make sure you understand Brook Green Supply's mission and values. Familiarise yourself with their services and how they impact customer relationships. This will show your genuine interest in the company and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Customer Relationship Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, development, and achieving results. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Data-Driven Decision Making
Since the role involves using performance data to inform decisions, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to improve customer satisfaction or operational efficiency. Highlight any tools or software you're familiar with, especially Excel.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team's current challenges, how success is measured in the role, or what opportunities there are for professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
