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- Tasks: Lead the Customer Relationship team to deliver outstanding service and operational excellence.
- Company: Dynamic B2B energy supplier based in London with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, health insurance, and generous annual leave.
- Why this job: Join a vibrant team and make a real difference in customer experience.
- Qualifications: Proven leadership skills and experience in team management and data-driven decision-making.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A B2B energy supplier in London is seeking a full-time Resourcing Partner to lead their Customer Relationship team. This role requires strong leadership and communication skills, with a focus on delivering exceptional customer service and operational excellence.
The ideal candidate will have experience in managing teams and utilizing data for decision-making. This position offers a hybrid work model, competitive salary, and a comprehensive benefits package including health insurance and annual leave.
Customer Experience Team Leader — Hybrid employer: Brook Green Supply
Contact Detail:
Brook Green Supply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Leader — Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer experience leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to make decisions in past roles. This will demonstrate your analytical abilities and how they can benefit the Customer Relationship team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Team Leader — Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and communication skills, as these are key for the Customer Experience Team Leader role. We want to see how your experience aligns with delivering exceptional customer service.
Showcase Your Data Skills: Since this role involves using data for decision-making, include examples of how you've successfully used data in past roles. We love seeing candidates who can back up their decisions with solid evidence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can lead our team to success. We’re looking for genuine enthusiasm and a clear vision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Brook Green Supply
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values. Research their customer service approach and be ready to discuss how your leadership style aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight specific situations where your leadership made a difference in customer satisfaction or operational efficiency.
✨Data-Driven Decision Making
Since the role involves utilising data, come prepared with examples of how you've used data to inform decisions. This could include metrics you've tracked or improvements you've implemented based on data analysis.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges in customer experience and how they measure success in this area.
