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- Tasks: Lead and develop a high-performing Credit Control team to enhance cashflow and customer experience.
- Company: Dynamic company focused on collaboration and continuous improvement in the energy sector.
- Benefits: Opportunities for growth, flexible working, and a supportive team environment.
- Why this job: Make a real impact while driving process improvements and managing key accounts.
- Qualifications: Experience in leading B2B Credit Control teams and strong analytical skills.
- Other info: Join a culture that values initiative, development, and teamwork.
The predicted salary is between 50000 - 60000 ÂŁ per year.
We are seeking a strategic B2B Credit Control Leader to drive process improvements, collaborate cross‑functionally and lead team performance to effectively manage the Customer payment journey. You will deliver a strong cashflow and minimise aged debt, alongside enhancing the customer experience. You will be accountable for the development of a high performing, motivated team, and optimising processes through use of our CRM and Billing tools.
What you’ll do
- Leadership & People Development
- Lead, coach, and develop the Credit Control team to deliver high‑quality, timely, and effective collections activity.
- Build a culture of accountability, continuous improvement, and strong team engagement.
- Conduct structured monthly 1:1s, annual performance reviews, and plan colleague development, ensuring clear objectives and measurable outcomes.
- Operational & Performance Management
- Manage the full customer payment journey, ensuring timely payment of customer balances, effective management of payment methods, and robust escalation of overdue debt.
- Measure daily operational performance, using KPIs, dashboards, and quality evaluations to drive improvements in effective collection and customer experience.
- Own the preparation and delivery of weekly, monthly, and month‑end reporting, providing insight, trend analysis, and recommendations to senior leadership.
- Ensure compliance with internal controls, policies, and regulatory requirements.
- Cross‑Functional Collaboration
- Collaborate cross-functionally to ensure debt‑related customer queries are prioritised and resolved effectively.
- Work closely with Sales, Client Relationship teams, and Third‑Party Intermediaries to strengthen communication channels and accelerate query resolution.
- Build a relationship with the Credit Risk team to establish a structured feedback loop, ensuring payment behaviours inform credit decisions and risk strategies.
- Act as the senior point of escalation for complex, sensitive or Key Accounts.
- Strategic Improvement & Process Optimisation
- Identify and lead initiatives to improve processes to enhance cashflow performance and customer experience alongside minimising aged debt.
- Drive continuous improvement through data‑led decision making, root‑cause analysis, and cross‑departmental collaboration.
- Support wider business projects that impact the customer payment journey.
What we’re looking for
- Proven experience at leading and motivating high‑performing B2B Credit Control / Collections teams.
- Commercial awareness, with demonstrated success of managing Key Account customers.
- Experience working with CRM/ERP systems and the Microsoft Office suite.
- Significant understanding of Credit Control processes, cashflow management, and debt recovery best practice.
- A high focus on customer experience.
- Proven ability to engage and influence at all levels.
- Demonstrable experience of leading colleagues through transformation or change.
- A data-driven mindset with the ability to analyse metrics and translate insights into action.
It’s a bonus if you also have:
- Experience within the Energy Industry / Energy Regulatory knowledge.
- Experience of preparing for Audits.
- Passion for sustainability and the energy transition.
Why you’ll love working here
This role offers real opportunities for growth, collaboration, and impact. You will work closely with experienced industry professionals in a supportive environment that values initiative, development, and teamwork. You will also have the flexibility to balance office collaboration with independent working time.
Credit Control Manager employer: Brook Green Supply
Contact Detail:
Brook Green Supply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Credit Control Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to credit control and think about how your experience aligns with their needs. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve led teams, improved processes, and enhanced customer experiences in previous roles. Use specific examples to demonstrate your impact and how you can bring that to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Credit Control Manager position!
We think you need these skills to ace Credit Control Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Credit Control Manager. Highlight your experience in leading B2B teams and managing customer payment journeys, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact on cashflow management and debt recovery. We love seeing quantifiable results that reflect your skills!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how your values align with ours. This is your chance to show your personality and enthusiasm for the position!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brook Green Supply
✨Know Your Numbers
As a Credit Control Manager, you'll need to demonstrate your understanding of cashflow management and debt recovery. Brush up on key metrics and KPIs relevant to credit control, and be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Leadership Skills
This role requires strong leadership and team development skills. Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you’ve conducted performance reviews or implemented training programmes that resulted in measurable outcomes.
✨Cross-Functional Collaboration
Highlight your experience working with other departments, such as Sales and Client Relationship teams. Be ready to discuss how you've resolved complex customer queries through collaboration and what strategies you employed to strengthen communication channels.
✨Emphasise Continuous Improvement
The company is looking for someone who can identify and lead process improvements. Prepare to share examples of initiatives you've led that enhanced cashflow performance or improved customer experience. Use specific data points to illustrate the impact of your actions.