At a Glance
- Tasks: Coordinate tenders and client queries while supporting sales teams.
- Company: Brook Green Supply, a leading independent B2B energy supplier.
- Benefits: Hybrid working, competitive salary, and a supportive work environment.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Join a dynamic team and help shape the future of energy solutions.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Brook Green Supply (BGS) is a leading independent B2B energy supplier, delivering tailored energy supply and Net-Zero solutions to industrial and commercial consumers.
This is a full-time role based in Hammersmith, London, with hybrid working three days a week in the office.
As an Account Manager Coordinator, you will support the TPI and Direct Sales channels by coordinating tenders, onboarding and client queries accurately and efficiently.
You will act as a trusted point of contact in the absence of Account Managers, helping maintain service continuity, strong client relationships and smooth handovers to post-sales teams.
Essential Functions of the Job
- Manage the tendering process for TPI Sales and Direct Sales channels, including customer vetting against target market and credit guidelines.
- Log tenders accurately on CRM systems in line with KPIs and communicate key requests to relevant teams.
- Identify anomalies in tender data, raise queries with clients and support Account Managers in obtaining better quality data.
- Maintain accuracy when setting up tenders, pricing and contract documentation before submission.
- Onboard new clients accurately to support a smooth transition to post-sales teams.
- Liaise with Commercial and Operations teams on tender, contract and customer queries.
- Create and issue contract offers in the absence of the Account Manager and support price feedback where required.
- Answer incoming sales calls promptly, manage queries and elevate issues where needed.
- Support service continuity by keeping TPIs, customers and internal stakeholders informed.
Skills & Experience Required
- Experience in a corporate customer-facing role.
- Proven ability to build and maintain strong client relationships.
- Experience working collaboratively across teams.
- Clear written and verbal communication skills.
- Detail-focused, organised and able to manage time effectively.
- Able to identify improvement opportunities and support practical solutions.
- Proficient in Microsoft Office and comfortable using CRM or industry-specific platforms.
- Proactive and self-motivated, with the ability to work independently and as part of a wider team.
- Comfortable working in a fast-paced commercial environment with changing priorities.
Brook Green Supply is committed to ensuring equal opportunities, fairness of treatment, dignity and respect, and the elimination of all forms of discrimination in the workplace for all employees/contractors and job applicants.
We will never ask if you have a disability at any point in the recruitment process.
However, if you require any specific accommodations during the interview process, please let us know and we will do our best to support you.
#J-18808-Ljbffr
Account Manager Coordinator employer: Brook Green Supply
Brook Green Supply is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with the opportunity to make a tangible impact in the energy sector. With a strong focus on professional development, team collaboration, and operational excellence, employees can expect to grow their expertise in energy trading and risk management while enjoying a supportive environment that values innovation and efficiency. Located in a vibrant area, the company offers unique advantages such as access to industry leaders and a commitment to equal opportunities for all.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brook Green Supply. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brook Green Supply before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brook Green Supply:Your cover letter is your chance to shine! Tell us why you want to work at Brook Green Supply specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brook Green Supply!
How to prepare for a job interview at Brook Green Supply
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
