At a Glance
- Tasks: Manage back-office processes to enhance customer experience and ensure data accuracy.
- Company: Join Brook Green Supply, a dynamic B2B energy company with a supportive team.
- Benefits: Gain valuable experience, develop skills, and enjoy opportunities for career progression.
- Other info: Embrace a culture of equality and diversity in a thriving industry.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: Strong organisational skills, attention to detail, and a willingness to learn.
The predicted salary is between 28000 - 34000 £ per year.
Responsibilities
- You will be responsible for the management of a variety of back‑off processes that underpin a positive and professional customer experience, including overseeing the accuracy of customer and account setup in systems, ensuring inbound data is processed in a timely fashion, and ensuring changes in occupancy at properties supplied by Brook Green are processed promptly and accurately.
- Identify and correct errors in customer data held in CRM systems.
- Process changes in customer details following changes in occupancy at properties supplied by Brook Green.
- Validate customer account setup in CRM systems and amend as necessary to comply with system and company policy requirements.
- Identify and communicate failures in communication delivery to customers to the relevant departments.
- Manage inbound and outbound post.
- Implement changes to deemed and default agreements.
- Engage customers to minimise the amount of time a customer spends on deemed and default contracts.
- Create and send ad‑hoc invoices.
- Respond to access requests for the customer portal.
- Support the business with ad‑hoc tasks where required.
Qualifications
- Excellent organisational skills with a strong attention to detail.
- Fast learner and enthusiastic about learning new subjects and acquiring new skills.
- Comfortable working in a fast‑paced, constantly evolving environment and able to quickly respond to changing business needs and demands.
- Able to prioritise and manage your own workload with minimal supervision.
- Computer literate with good knowledge of MS Office.
About the Company
Brook Green Supply is an independent B2B energy supply company.
You will be working alongside a vastly experienced team who have operated in the energy industry for many years, providing a fantastic career opportunity for a determined, flexible, and driven individual, with personal development and progression aligned to the continued growth and success of the business.
Equality and Diversity
The CF Group is committed to ensuring equal opportunities, fairness of treatment, dignity and respect, and the elimination of all forms of discrimination in the workplace for all employees/contractors and job applicants.
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Operational Services Analyst employer: Brook Green Supply Ltd
At Brook Green Supply, we pride ourselves on being an excellent employer, offering a supportive work culture that values personal development and career progression. Our team is composed of experienced professionals in the energy sector, providing a unique opportunity to learn and grow in a fast-paced environment while ensuring a positive customer experience. With a commitment to equality and diversity, we foster an inclusive workplace where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Services Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brook Green Supply Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brook Green Supply Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Services Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brook Green Supply Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Brook Green Supply Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brook Green Supply Ltd!
How to prepare for a job interview at Brook Green Supply Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
