At a Glance
- Tasks: Manage back-office processes to enhance customer experience and ensure data accuracy.
- Company: Join Brook Green Supply, a dynamic B2B energy company with a supportive team.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for personal development.
- Other info: Flexible work culture with a focus on equality and diversity.
- Why this job: Be part of a growing industry and make a real difference in customer service.
- Qualifications: Strong organisational skills, attention to detail, and a willingness to learn.
The predicted salary is between 28000 - 34000 £ per year.
Responsibilities
- You will be responsible for the management of a variety of back‑off processes that underpin a positive and professional customer experience, including overseeing the accuracy of customer and account setup in systems, ensuring inbound data is processed in a timely fashion, and ensuring changes in occupancy at properties supplied by Brook Green are processed promptly and accurately.
- Identify and correct errors in customer data held in CRM systems.
- Process changes in customer details following changes in occupancy at properties supplied by Brook Green.
- Validate customer account setup in CRM systems and amend as necessary to comply with system and company policy requirements.
- Identify and communicate failures in communication delivery to customers to the relevant departments.
- Manage inbound and outbound post.
- Implement changes to deemed and default agreements.
- Engage customers to minimise the amount of time a customer spends on deemed and default contracts.
- Create and send ad‑hoc invoices.
- Respond to access requests for the customer portal.
- Support the business with ad‑hoc tasks where required.
Qualifications
- Excellent organisational skills with a strong attention to detail.
- Fast learner and enthusiastic about learning new subjects and acquiring new skills.
- Comfortable working in a fast‑paced, constantly evolving environment and able to quickly respond to changing business needs and demands.
- Able to prioritise and manage your own workload with minimal supervision.
- Computer literate with good knowledge of MS Office.
About the Company
Brook Green Supply is an independent B2B energy supply company.
You will be working alongside a vastly experienced team who have operated in the energy industry for many years, providing a fantastic career opportunity for a determined, flexible, and driven individual, with personal development and progression aligned to the continued growth and success of the business.
Equality and Diversity
The CF Group is committed to ensuring equal opportunities, fairness of treatment, dignity and respect, and the elimination of all forms of discrimination in the workplace for all employees/contractors and job applicants.
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Operational Services Analyst in London employer: Brook Green Supply Ltd
Brook Green Supply is an excellent employer that values detail-oriented individuals and fosters a collaborative work culture in the heart of London. With a focus on employee growth, we offer opportunities for professional development and a supportive environment where your contributions directly impact customer satisfaction. Join us to be part of a dynamic team that prioritises accuracy and efficiency in a fast-paced setting.
