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- Tasks: Support customers with spare parts requests and warranty issues.
- Company: Bronswerk Marine is a global leader in marine HVAC-R systems.
- Benefits: Enjoy life and health insurance, a bonus program, and remote work options.
- Why this job: Join a team that values innovation and teamwork while making an impact in the marine industry.
- Qualifications: 5-7 years experience in manufacturing or repair; Mechanical Engineering diploma preferred.
- Other info: Bilingual candidates (French and English) are highly valued.
The predicted salary is between 36000 - 60000 £ per year.
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Spare Parts & Warranty Technician, Dartmouth
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Client:
Location:
Dartmouth, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
070d2a0a60bf
Job Views:
7
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
Who are we?
Bronswerk Marine is a global leader of complete marine heating, ventilation, air conditioning and refrigeration (HVAC-R) systems providing turnkey solutions for commercial and military vessels through its 12 offices worldwide. Bronswerk manages the entire process of the system life cycle; from design to commissioning, installation and in-service support.
What will be your role?
Reporting to ISS Director, the Spare Parts & Warranty Technician will work with the In-Service-Support Team in supporting our customers with Spare Parts requests. In the role of warranty technician, you will resolve issues with products under warranty by performing diagnostics, failure analysis, and coordinate the replacement of the defective parts.
Responsibilities:
- Responsible for sourcing and coordinating sales of spare parts for all Bronswerk Marine & Offshore projects.
- Provide customer service to meet their spare parts needs, in accordance with BMI’s parts protocols and processes.
- Ability to read and understand mechanical and electrical engineering drawings.
- Research and identify alternative spare parts, if spare parts are obsolete, to match and fit and meeting client specification requirements.
- Review and manage all incoming warranty claims following Bronswerk Warranty Claim Procedures.
- Ensures that drawings are current (modified where needed by Engineering staff).
- Build relationships with customers by providing helpful and friendly service.
- Communicates with vendors documentation requirements and assembles packages as per customer needs.
- Ensures supporting documents for invoicing is provided to the Finance Department to maximize positive cash flow
- Lead effort to ensure equipment documentation is up to date.
- Provide shop and subcontractor support including, but not limited to:
- Issuing purchase orders for spare parts;
- Document verifications;
- Ensure quality documentation is carried out and documented;
- Interacting with Client staff as required, to achieve material acceptance;
Which candidate profile are we looking for?
- 5- 7 years of experience in a manufacturing or repair environment
- Mechanical Engineering Technical Diploma (College Degree) or equivalent work experience
- Overhaul/repair shop experience (an asset)
- Demonstrated ability to work independently and manage multiple tasks
- Strong interpersonal and written/verbal communication skills with the ability to develop effective working relationships
- Exposure to project, cost and schedule management is a plus
- Possess excellent judgement and professional maturity
- Knowledge of Military Standards, an asset
- Excellent problem-solving skills and solid mechanical assembly know-how
- Bilingual French and English: frequent communications with other North American offices and interactions with clients and suppliers based in North America and Europe.
- Ability to gain a Canadian security clearance (Canadian Citizen or Permanent Resident) and controlled goods is required.
What sets us apart:
- Industry leader in Marine HVAC and Refrigeration Systems
- A workplace that encourages teamwork and innovation in order to meet our customers’ needs
- Life & Health Insurance, Dental Insurance, Short- and Long-term disability
- Bonus Program
- Employee Assistance Program/ Telemedicine
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Spare Parts & Warranty Technician employer: Bronswerk Group
Contact Detail:
Bronswerk Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spare Parts & Warranty Technician
✨Tip Number 1
Familiarise yourself with Bronswerk Marine's products and services. Understanding their HVAC-R systems will not only help you in interviews but also show your genuine interest in the company and its operations.
✨Tip Number 2
Network with current or former employees of Bronswerk Marine on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges faced in the Spare Parts & Warranty Technician role.
✨Tip Number 3
Brush up on your mechanical and electrical engineering drawing skills. Being able to read and interpret these drawings is crucial for the role, and demonstrating this knowledge can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving experiences in detail. The role requires excellent judgement and the ability to handle warranty claims effectively, so having specific examples ready will showcase your capabilities.
We think you need these skills to ace Spare Parts & Warranty Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Spare Parts & Warranty Technician position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Strong CV: Your CV should clearly outline your 5-7 years of experience in a manufacturing or repair environment. Emphasise your mechanical engineering diploma and any relevant skills, such as problem-solving and communication abilities, that are mentioned in the job profile.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage spare parts requests and warranty claims, as well as your familiarity with mechanical and electrical engineering drawings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Bronswerk Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Spare Parts & Warranty Technician. Familiarise yourself with the processes involved in sourcing spare parts and handling warranty claims, as well as the importance of customer service in this role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with mechanical and electrical engineering drawings. Highlight any relevant projects or tasks where you've successfully diagnosed issues or sourced alternative parts, demonstrating your problem-solving skills.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to work independently. Think of examples from your past experiences where you've built relationships with customers or managed multiple tasks effectively.
✨Research Bronswerk Marine
Familiarise yourself with Bronswerk Marine's products and services, especially their HVAC-R systems. Understanding the company's values and how they operate will help you align your answers with what they are looking for in a candidate.
