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- Tasks: Lead transformational change and enhance customer experiences across our operations.
- Company: Bron Afon Community Housing, a member-run organisation making a real difference in communities.
- Benefits: Enjoy a 4-day working week, competitive pay, and a focus on wellbeing.
- Why this job: Be a pivotal leader driving innovation and positive change in social housing.
- Qualifications: Proven leadership experience in customer-focused environments and strategic insight.
- Other info: Join a diverse team committed to equality and community improvement.
The predicted salary is between 43200 - 72000 £ per year.
We make a difference in people’s lives every day. An organisation that’s owned and run by its members and colleagues, Bron Afon Community Housing manages over 8,000 homes across Torfaen and neighbouring communities, and we’re proud to be more than just a housing provider. We work collaboratively to improve lives, tackle inequality, and create opportunities for people facing disadvantage and exclusion.
We’re currently piloting a 4-day working week, based on the 100–80–100 principle: delivering 100% of the work, in 80% of the time, for 100% of the pay. It’s part of our commitment to innovation, wellbeing, and work-life balance.
We’re looking for an exceptional Executive Director of Operations to lead transformational change across our Operations Directorate. This is a pivotal leadership role, responsible for delivering outstanding customer experiences alongside the highest levels of compliance, while unlocking efficiencies and new ways of working through our digital investment.
You’ll oversee around 350 colleagues, across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO), driving productivity and integration to create a seamless service for customers. You’ll bring proven experience of leading significant change in a complex, customer-focused environment, with a track record of improving commercial performance, delivering efficiencies, and ensuring regulatory compliance.
Strong strategic insight, board-level exposure, and the ability to inspire and hold teams accountable are essential. Experience in asset management and/or social housing will be highly advantageous.
Bron Afon is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of disability, race, gender, or other protected characteristics. If you require any adjustments during the recruitment process, please get in touch to discuss how we can best support you.
The closing date is 9am on Monday 9th February 2026.
Executive Director of Operations in Pontypool employer: Bron Afon Community Housing
Contact Detail:
Bron Afon Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director of Operations in Pontypool
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with current employees at Bron Afon. Building relationships can give us the inside scoop on the role and help you stand out.
✨Tip Number 2
Prepare for the interview by researching Bron Afon’s values and recent projects. We want to see how your experience aligns with their mission of improving lives and tackling inequality. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve led change or improved performance in previous roles. We need to hear how you inspire teams and drive results, especially in a customer-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, reach out to Chantelle or Louise – they’re there to help you through the process.
We think you need these skills to ace Executive Director of Operations in Pontypool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Executive Director of Operations role. Highlight your leadership experience and any relevant achievements in customer-focused environments.
Showcase Your Vision: We want to see your strategic insight! Share your vision for transformational change and how you plan to drive productivity and integration within the organisation. This is your chance to inspire us with your ideas.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to convey your thoughts, and make sure to structure your application logically. We appreciate clarity as much as creativity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Bron Afon Community Housing
✨Know the Organisation Inside Out
Before your interview, make sure you research Bron Afon Community Housing thoroughly. Understand their mission, values, and recent initiatives like the 4-day working week. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Experience
As an Executive Director of Operations, you'll need to demonstrate your ability to lead transformational change. Prepare specific examples from your past roles where you've successfully driven change, improved performance, or enhanced customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration and Team Accountability
Since this role involves overseeing a large team, highlight your experience in fostering collaboration and holding teams accountable. Discuss how you've built strong relationships within teams and across departments to achieve common goals, especially in complex environments.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with insightful questions. Ask about their current challenges in operations, how they measure success, or what their vision is for the future. This shows that you're not just interested in the role, but also in contributing to their long-term success.
