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- Tasks: Lead transformational change to enhance customer experiences and drive operational efficiencies.
- Company: Bron Afon Community Housing, a member-run organisation making a real difference in communities.
- Benefits: Enjoy a 4-day working week, competitive pay, and a focus on wellbeing and work-life balance.
- Why this job: Be a pivotal leader in creating opportunities and tackling inequality while overseeing a dynamic team.
- Qualifications: Proven leadership experience in customer-focused environments with a track record of driving change.
- Other info: Join an equal opportunities employer committed to supporting diverse applicants.
The predicted salary is between 43200 - 72000 £ per year.
We make a difference in people's lives every day. An organisation that's owned and run by its members and colleagues, Bron Afon Community Housing manages over 8,000 homes across Torfaen and neighbouring communities, and we're proud to be more than just a housing provider. We work collaboratively to improve lives, tackle inequality, and create opportunities for people facing disadvantage and exclusion.
We're currently piloting a 4-day working week, based on the 100-80-100 principle: delivering 100% of the work, in 80% of the time, for 100% of the pay. It's part of our commitment to innovation, wellbeing, and work-life balance.
We're looking for an exceptional Executive Director of Operations to lead transformational change across our Operations Directorate. This is a pivotal leadership role, responsible for delivering outstanding customer experiences alongside the highest levels of compliance, while unlocking efficiencies and new ways of working through our digital investment. You'll oversee around 350 colleagues, across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO), driving productivity and integration to create a seamless service for customers.
Responsibilities- Lead transformational change across the Operations Directorate to improve customer experiences and drive efficiencies.
- Oversee around 350 colleagues across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO), driving productivity and service integration.
- Deliver outstanding customer experiences while maintaining the highest levels of regulatory compliance, and enable new ways of working through digital investment.
- Collaborate with senior leadership to set strategy and ensure delivery across the directorate.
- Proven experience of leading significant change in a complex, customer-focused environment, with a track record of improving commercial performance, delivering efficiencies, and ensuring regulatory compliance.
- Strong strategic insight, board-level exposure, and the ability to inspire and hold teams accountable.
- Experience in asset management and/or social housing is highly advantageous.
Bron Afon is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of disability, race, gender, or other protected characteristics. If you require any adjustments during the recruitment process, please get in touch to discuss how we can best support you.
The closing date is 9am on Monday 9th February 2026.
Executive Director of Operations in London employer: Bron Afon Community Housing
Contact Detail:
Bron Afon Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and operations sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bron Afon Community Housing thoroughly. Understand their mission, values, and recent initiatives, especially around the 4-day working week. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led transformational change in previous roles. Highlight your experience in improving customer experiences and driving efficiencies, as these are key for the Executive Director of Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions or need support during the process, feel free to reach out to us. We’re here to help you land that dream job!
We think you need these skills to ace Executive Director of Operations in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading transformational change and improving customer experiences. We want to see how your skills align with our mission at Bron Afon!
Showcase Your Leadership Skills: In your application, emphasise your proven track record of inspiring teams and driving productivity. We’re looking for someone who can lead around 350 colleagues effectively, so let us know how you’ve done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bron Afon Community Housing
✨Know Your Stuff
Before the interview, dive deep into Bron Afon Community Housing's mission and values. Understand their commitment to tackling inequality and improving lives. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
As an Executive Director of Operations, you'll need to demonstrate your ability to lead transformational change. Prepare specific examples from your past experiences where you've successfully driven change, improved customer experiences, or enhanced compliance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration
Collaboration is key in this role, so be ready to discuss how you've worked with senior leadership and diverse teams in the past. Highlight instances where your collaborative efforts led to successful outcomes, especially in complex environments. This will show that you can integrate and drive productivity across various departments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their digital investment plans or how they measure success in customer experience. This not only shows your interest but also gives you valuable insights into their operations and future direction.
