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- Tasks: Lead transformational change to enhance customer experiences and drive operational efficiencies.
- Company: Bron Afon Community Housing, a member-run organisation making a real difference in communities.
- Benefits: Enjoy a 4-day working week, competitive pay, and a focus on wellbeing and work-life balance.
- Why this job: Be a pivotal leader in creating opportunities and tackling inequality while driving innovation.
- Qualifications: Proven leadership experience in customer-focused environments with a track record of change.
- Other info: Join a diverse team committed to equal opportunities and making a positive impact.
The predicted salary is between 36000 - 60000 £ per year.
We make a difference in people's lives every day. An organisation that's owned and run by its members and colleagues, Bron Afon Community Housing manages over 8,000 homes across Torfaen and neighbouring communities, and we're proud to be more than just a housing provider. We work collaboratively to improve lives, tackle inequality, and create opportunities for people facing disadvantage and exclusion. We're currently piloting a 4-day working week, based on the 100-80-100 principle: delivering 100% of the work, in 80% of the time, for 100% of the pay. It's part of our commitment to innovation, wellbeing, and work-life balance.
We're looking for an exceptional Executive Director of Operations to lead transformational change across our Operations Directorate. This is a pivotal leadership role, responsible for delivering outstanding customer experiences alongside the highest levels of compliance, while unlocking efficiencies and new ways of working through our digital investment. You'll oversee around 350 colleagues, across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO), driving productivity and integration to create a seamless service for customers.
Responsibilities- Lead transformational change across the Operations Directorate to improve customer experiences and drive efficiencies.
- Oversee around 350 colleagues across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO), driving productivity and service integration.
- Deliver outstanding customer experiences while maintaining the highest levels of regulatory compliance, and enable new ways of working through digital investment.
- Collaborate with senior leadership to set strategy and ensure delivery across the directorate.
- Proven experience of leading significant change in a complex, customer-focused environment, with a track record of improving commercial performance, delivering efficiencies, and ensuring regulatory compliance.
- Strong strategic insight, board-level exposure, and the ability to inspire and hold teams accountable.
- Experience in asset management and/or social housing is highly advantageous.
Further information is available by clicking Apply. If you would then like to discuss the opportunity further, please contact Chantelle Harris or Louise Bickley at GatenbySanderson. Bron Afon is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of disability, race, gender, or other protected characteristics. If you require any adjustments during the recruitment process, please get in touch to discuss how we can best support you. The closing date is 9am on Monday 9th February 2026.
Executive Director of Operations employer: Bron Afon Community Housing
Contact Detail:
Bron Afon Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director of Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with current employees at Bron Afon. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Bron Afon's values and recent projects. Show us that you’re not just another candidate; demonstrate how your vision aligns with our mission to improve lives and tackle inequality.
✨Tip Number 3
Practice your leadership stories! We want to hear about your transformational change experiences. Be ready to share specific examples of how you've improved customer experiences and driven efficiencies in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace Executive Director of Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading change and improving customer experiences. We want to see how your skills align with our mission at Bron Afon!
Showcase Your Leadership Skills: In your application, emphasise your proven track record of inspiring teams and driving productivity. We’re looking for someone who can lead our 350 colleagues effectively, so let us know how you’ve done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff. We want to get to know the real you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Bron Afon Community Housing
✨Know the Organisation Inside Out
Before your interview, make sure you research Bron Afon Community Housing thoroughly. Understand their mission, values, and recent initiatives like the 4-day working week. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Experience
As an Executive Director of Operations, you'll need to demonstrate your ability to lead transformational change. Prepare specific examples from your past roles where you've successfully improved customer experiences or driven efficiencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration and Strategy
Highlight your experience in collaborating with senior leadership to set and deliver strategy. Be ready to discuss how you’ve worked with diverse teams to achieve common goals, especially in complex environments. This is crucial for a role that oversees multiple departments.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare insightful questions that reflect your understanding of the role and the organisation. Ask about their approach to digital investment and how they measure success in customer experience. This shows you're thinking critically about the position and its impact.
