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- Tasks: Lead teams in delivering repairs, voids, major works, and estates management.
- Company: Join Bron Afon, a forward-thinking organisation focused on customer service and modernisation.
- Benefits: Enjoy a competitive salary, 4-day work week trial, flexible working, and generous pension contributions.
- Why this job: Be part of a transformative journey improving customer service and creating energy-efficient homes.
- Qualifications: Experience in property management within regulated housing and strong leadership skills.
- Other info: Dynamic workplace with a focus on employee well-being and career development.
The predicted salary is between 36000 - 60000 £ per year.
Join us as our new Head of Direct Services. We are excited to offer a fantastic opportunity for a professional who is experienced in leading the delivery of repairs, voids, major works and estates management to join Bron Afon as our new Head of Direct Services.
We are looking for someone with a strong background in property within regulated housing. You will be someone who values excellent customer service and can confidently and constructively lead multiple teams to success; contributing to the delivery of our vision and strategies.
This is an exciting time to join Bron Afon. We are improving our customer service, upgrading our digital systems to become a more agile and modern organisation, and delivering much-needed new, energy-efficient homes.
What we offer:
- A fair and competitive salary
- A four-day working week trial (100% pay, 100% output, 80% time)
- 12% employer pension contribution
- Flexible, hybrid working arrangements
Bron Afon is a great place to work. Our people are central to our success, delivering excellent experiences to our customers every day.
If this sounds like the right fit for you, you can find more details about the role and how to apply by opening the recruitment pack that is attached.
Application guidance: Please see the recruitment pack and the person specification attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement, you only need to match the criteria that has 'Application' next to it in the stage of assessment column. By following this guidance, it will give you the best chance of being shortlisted to the interview stage.
DBS: The successful candidate will need a basic DBS check which we will arrange for you.
Work4 pilot: We are currently running a pilot of working a 4-day week (4DW). We have been running this pilot since September ****. The pilot has been extended to October ****.
Head of Direct Services in Cwmbran employer: Bron Afon Community Housing
Contact Detail:
Bron Afon Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Direct Services in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and housing sector. Let them know you're on the lookout for opportunities like the Head of Direct Services role at Bron Afon. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching Bron Afon's recent projects and initiatives. Show us that you’re genuinely interested in their mission to improve customer service and deliver energy-efficient homes. Tailor your responses to highlight how your experience aligns with their goals.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully led teams in repairs, voids, or estates management. We want to hear about your approach to customer service and how you’ve driven success in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Bron Afon and being part of our exciting journey towards becoming a more agile and modern organisation.
We think you need these skills to ace Head of Direct Services in Cwmbran
Some tips for your application 🫡
Keep it Professional: When you're putting together your CV, remember to keep it professional. We want to see your experience and skills shine through, so focus on what makes you a great fit for the Head of Direct Services role.
Personal Statement Magic: Your personal statement is your chance to show us who you are! Make sure to match the criteria listed in the person specification. This will help us see how you align with our vision and strategies.
No Personal Details, Please!: As per the application instructions, don’t include any personal details like your name or address in your CV. We want to focus on your skills and experience without any distractions!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us without any hiccups!
How to prepare for a job interview at Bron Afon Community Housing
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Direct Services. Familiarise yourself with the key responsibilities like repairs, voids, and estates management. Research Bron Afon’s current projects and values to show you’re genuinely interested in their mission.
✨Tailor Your Personal Statement
When crafting your personal statement, focus on matching the criteria listed in the person specification. Highlight your experience in property within regulated housing and your commitment to excellent customer service. This will help you stand out as a candidate who fits the role perfectly.
✨Show Leadership Skills
Prepare examples that demonstrate your ability to lead multiple teams effectively. Think about times when you’ve successfully managed projects or improved team performance. Be ready to discuss how you can contribute to Bron Afon’s vision and strategies.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the ongoing 4-day working week pilot or how they plan to upgrade their digital systems. This shows your interest in the organisation and helps you gauge if it’s the right fit for you.