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- Tasks: Provide outstanding customer service and resolve enquiries at the first point of contact.
- Company: Join a community-focused organisation making a real difference in people's lives.
- Benefits: Enjoy a competitive salary, a 4-day working week, and opportunities for personal growth.
- Why this job: Make a meaningful impact while engaging with diverse communities across Torfaen.
- Qualifications: Passion, people skills, and great communication abilities are what we value most.
- Other info: We encourage applications from all backgrounds and are committed to inclusivity.
The predicted salary is between 25001 - 30000 £ per year.
Do you want to make a meaningful impact on the lives of thousands and be part of an organisation that actively engages and involves the community in everything we do?
Responsibilities
- Provide outstanding customer service by resolving most enquiries at the first point of contact.
- Handle a variety of sensitive issues, including calls related to anti‑social behaviour, rent and repairs.
- Work proactively to enhance services and support the achievement of business goals.
- Negotiate and establish payment plans to address rent arrears.
- Ensure the service remains open, inclusive and democratic, actively engaging with and involving Bron Afon members, tenants and residents across Torfaen communities and forums.
Qualifications & qualities
- Knowledge of housing and repairs is desirable but not essential.
- We value passion, people skills and outstanding communication abilities.
- Experience is a plus, but your commitment to making a difference matters most.
4‑Day Working Week Pilot
We are trialling a 4‑day working week, giving you more time to recharge while still making a meaningful difference. Please read the attached 4‑day week information leaflet to learn how the pilot operates.
Application Guidance
Please see the role profile attached. You will need this to complete your personal statement. Pay particular attention to the person specification and match only the criteria that have "Application" next to them in the assessment column. Following this guidance gives you the best chance of being shortlisted.
Early applications encouraged
Early applications are encouraged as we may close the vacancy once we receive a sufficient number of applications.
Positive action
We love receiving applications from people of all backgrounds and identities and are committed to creating a workplace that is welcoming, inclusive and representative of our community. We are especially keen to hear from ethnically diverse communities. We believe in equal opportunities and are proud to support under‑represented groups in accessing rewarding careers at Bron Afon Community Housing.
About Us
We make a difference in people’s lives every day. As an organisation owned by the local community, we are proud of our achievements since 2008 and recognise there is still more to do to improve the lives of people living across Torfaen and beyond. Joining us means proving the value of our work not just to customers but to the wider community.
Key details
- Employment Type: Unclear
- Experience: years
- Vacancy: 1
- Yearly Salary: £25,001 – £30,000
Customer Hub Assistant in Cwmbran employer: Bron Afon Community Housing
Contact Detail:
Bron Afon Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Assistant in Cwmbran
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bron Afon Community Housing. Understand their values and how they engage with the community. This will help you connect your passion for customer service with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling sensitive issues during the interview, showing that you can think on your feet.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for helping others shine through. Share personal stories that highlight your people skills and commitment to making a difference in the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact in Torfaen communities.
We think you need these skills to ace Customer Hub Assistant in Cwmbran
Some tips for your application 🫡
Read the Role Profile Carefully: Before you start writing, make sure to read the role profile thoroughly. It’s your roadmap! Pay special attention to the person specification and focus on matching the criteria that have 'Application' next to them. This will help us see how you fit into our team.
Show Your Passion: We’re all about passion and people skills here at StudySmarter. When you write your personal statement, let your enthusiasm shine through! Share why you want to make a difference in the community and how your experiences align with our values.
Be Clear and Concise: Keep it straightforward! We appreciate clarity in applications. Use simple language and get straight to the point. Highlight your relevant experiences and skills without fluff – we want to know what makes you a great fit for the Customer Hub Assistant role.
Apply Early!: Don’t wait until the last minute! We encourage early applications as we might close the vacancy once we receive enough. Plus, applying early gives you a better chance to stand out. Head over to our website and submit your application today!
How to prepare for a job interview at Bron Afon Community Housing
✨Know Your Community
Before the interview, take some time to research the local community and the specific challenges they face. Understanding the needs of Bron Afon's members, tenants, and residents will show your commitment to making a meaningful impact.
✨Showcase Your People Skills
Since this role is all about outstanding customer service, prepare examples that highlight your communication abilities and how you've successfully resolved sensitive issues in the past. Be ready to demonstrate your empathy and problem-solving skills.
✨Familiarise Yourself with Housing Issues
While knowledge of housing and repairs isn't essential, having a basic understanding can set you apart. Brush up on common housing concerns and be prepared to discuss how you would handle enquiries related to rent and repairs.
✨Align with Their Values
Bron Afon values passion and commitment over experience. Think about why you want to work there and how your personal values align with their mission. Be ready to express your enthusiasm for contributing to the community during the interview.