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- Tasks: Engage with customers to support their independent living needs and organise community activities.
- Company: Join Bdht, a dynamic team dedicated to empowering diverse communities in Worcestershire.
- Benefits: Enjoy 32 days annual leave, flexible holiday schemes, and a range of health and wellbeing perks.
- Why this job: Make a real impact by helping vulnerable individuals feel valued and safe in their homes.
- Qualifications: Experience in customer service, strong communication skills, and a caring attitude are essential.
- Other info: Driving licence required; mileage expenses reimbursed.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about empowering and enabling diverse communities to live independently? We have an exciting opportunity for an Independent Living Officer to become part of our unique and dynamic Independent Living team here at Bdht.
The Role
As an Independent Living Officer, you will be the face of our Independent Living community, engaging directly with customers to understand and address their needs. In this role, your commitment to our values will help create a safe and inclusive environment where every individual is heard and respected. Visual presence and face-to-face engagement is key to ensure our customers have the assistance they need to be happy and safe in their home. Our Independent Living Officers will deal with queries, incidents and issues that may occur in and around the independent living schemes. You will support and encourage social interaction and be creative and imaginative to deliver events and activities. Undertaking regular Health and Safety inspections, to include fire alarm and water testing, you will ensure that legislation is adhered to and report any issues. You will also report any communal repairs or defects and follow through until completion. Customers living in our properties can be diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach to assist them with any issues and concerns that may arise.
About You
We are looking for an individual with experience of working within a customer-based environment that acknowledges and understands vulnerabilities. Bring your caring spirit and proactive problem-solving skills to help build an inclusive community where every customer feels valued. You’ll need to have good communication and interpersonal skills along with the ability to work well within a team setting. Good IT skills, in particular MS Office, and the ability to use IT-based systems is also required. Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential. The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post. Mileage expenses will be reimbursed.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme - buy up to an additional 5 days holiday per year
- Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme - Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Independent Living Officer employer: Bromsgrove District Housing Trust
Contact Detail:
Bromsgrove District Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Officer
✨Tip Number 1
Familiarise yourself with the specific needs of diverse communities. Understanding the challenges they face will help you connect better during interviews and demonstrate your commitment to empowering individuals.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully engaged with customers in previous roles. This will highlight your ability to create a safe and inclusive environment, which is crucial for this position.
✨Tip Number 3
Research Bdht's values and mission statement thoroughly. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare to discuss your problem-solving skills and flexibility in handling challenging situations. Think of specific instances where you've had to adapt quickly or support vulnerable individuals, as this will resonate well with the interviewers.
We think you need these skills to ace Independent Living Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Independent Living Officer position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, problem-solving, and community engagement. Use bullet points for clarity and focus on achievements that demonstrate your ability to support diverse communities.
Write a Strong Cover Letter: In your cover letter, express your passion for empowering individuals to live independently. Provide specific examples of how you've successfully engaged with vulnerable populations and contributed to community initiatives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bromsgrove District Housing Trust
✨Show Your Passion for Empowerment
Make sure to express your enthusiasm for empowering diverse communities during the interview. Share specific examples of how you've helped individuals or groups in the past, highlighting your commitment to creating inclusive environments.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to address challenges or issues in a customer-based environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your proactive approach.
✨Highlight Your Communication Skills
Since the role involves direct engagement with customers, be ready to demonstrate your strong communication and interpersonal skills. Practice active listening techniques and be prepared to discuss how you would handle difficult conversations with vulnerable individuals.
✨Familiarise Yourself with Relevant Legislation
Brush up on health and safety regulations, particularly those related to independent living. Being knowledgeable about fire safety and communal repairs will show that you take the responsibilities of the role seriously and are prepared to ensure compliance.
