Customer Liaison Officer

Customer Liaison Officer

Bromsgrove 36,575.24 per annum Contract:?Full Time, Permanent

Closing Date:?Wednesday 18th June 2025 at 9:00 AM Interview Date:?Wednesday 25th June 2025 (In Person)

Are you passionate about delivering exceptional customer service and making a real difference in your community? We’re looking for a?Customer Liaison Officer?to join our team at?bdht, where people are at the heart of everything we do.

About the Role

As a key member of our team, you’ll be the vital link between our customers, contractors, and internal teams—ensuring smooth communication and a positive experience throughout our investment and repair programmes.

You’ll:

• Act as the main point of contact for customers during planned and capital works.

• Resolve issues quickly and effectively, ensuring high levels of customer satisfaction.

• Manage appointments and support consultation meetings with customers and leaseholders.

• Arrange temporary accommodation and support customers throughout the decanting process.

About You

We’re looking for someone who:

• Has experience in a customer-facing role, ideally within housing or a similar sector.

• Is a confident communicator with strong negotiation and influencing skills.

• Can work independently under pressure and manage multiple priorities.

• Is IT-savvy, with experience using Microsoft Office and other systems.

• Holds a valid driving licence and has access to an appropriately insured vehicle.

A basic DBS check will be required for this role.

What We Offer

We believe in rewarding our team with more than just a salary. Here’s what you can look forward to:

• 32 days annual leave?plus bank holidays

• Holiday purchase & buy-back schemes

• Team outings?with an annual team budget

• Electric vehicle leasing?through Octopus Energy

• Pension scheme?with SHPS

• Life insurance?for pension members

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare cashback plan?via Healthshield

• Retail discounts

• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)

• Reimbursement for professional subscription fees

• Corporate Sponsorship opportunities

• Reimbursement for HRT pre-paid certificates

• Reimbursement for annual flu jab

• Free parking and refreshments

• Monthly staff compliments raffle

• Wellbeing calendar of events throughout the year

Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution.

Apply now and help us build better communities—one customer at a time.

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.