At a Glance
- Tasks: Engage with customers and ensure top-notch service during major repairs and projects.
- Company: Join bdht, a community-focused organisation dedicated to exceptional customer care.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Be part of a dynamic team committed to delivering high-quality services.
- Why this job: Make a real difference in your community while enhancing customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do.
About the Role
The Customer Liaison Officer plays a vital role in ensuring that customers remain at the centre of our capital investment programmes, major repairs, and damp and mould cases. This position is key to maintaining clear, consistent, and timely communication between customers and contractors, helping to deliver a high-quality service. You will be responsible for engaging directly with customers, acting as a dedicated point of contact throughout complex repair works and investment projects. You will also coordinate closely with contractors to ensure the highest levels of customer satisfaction are achieved. Working collaboratively with surveyors, internal teams, and external partners, you will help ensure that all works are delivered efficiently, to a high standard, and with a strong focus on the overall customer experience.
About You
We are looking for someone with experience working in a customer-focused environment.
Customer Liaison Officer employer: Bromsgrove District Housing Trust
At bdht, we pride ourselves on fostering a supportive and inclusive work environment where our employees are empowered to make a meaningful impact in the community. As a Customer Liaison Officer, you will benefit from ongoing professional development opportunities, a collaborative team culture, and the chance to contribute to vital projects that enhance customer satisfaction. Located in a vibrant community, we offer a unique opportunity to engage directly with customers and play a crucial role in improving their living conditions.
Contact Details:
Bromsgrove District Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how they align with your passion for customer service. This will help you stand out as someone who truly cares about making a difference.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, clear communication is key. Role-play common interview questions with a friend to boost your confidence and ensure you convey your thoughts effectively.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, which are always a plus!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your experience in customer service and any relevant projects you've worked on that showcase your ability to communicate effectively with both customers and contractors.
Showcase Your Passion:Let your enthusiasm for delivering exceptional customer service shine through in your application. We want to see how you can make a real difference in the community, so share any personal experiences or achievements that demonstrate your commitment to customer satisfaction.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all the necessary information and helps us process your application more efficiently. Plus, it shows you're keen to join our team at bdht!
How to prepare for a job interview at Bromsgrove District Housing Trust
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Understand the Role Inside Out
Read the job description thoroughly and understand what a Customer Liaison Officer does. Be ready to discuss how you can ensure clear communication between customers and contractors, and how you would handle complex repair works.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, prepare to demonstrate your ability to engage with customers effectively. Practice explaining complex information in a simple way, as you'll need to keep customers informed throughout projects.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to the team. Ask about their current projects or how they measure customer satisfaction.
