At a Glance
- Tasks: Support individuals in their communities to achieve goals and manage tenancies.
- Company: Join a compassionate team dedicated to making a difference in Bromsgrove.
- Benefits: Enjoy 32 days annual leave, health schemes, and team outings.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact by helping others thrive in their communities.
- Qualifications: Experience in customer service and coaching skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about making a difference and supporting people to thrive in their communities? We’re looking for a proactive and compassionate Community Coach to help customers sustain their tenancies and achieve their goals.
About the Role
You’ll be the face of housing services in your patch, building strong relationships with customers from pre-tenancy onwards. Using a coaching approach, you’ll support individuals with budgeting, employment guidance, and day-to-day tenancy management, while also addressing low-level arrears and early signs of anti-social behaviour. Working out in the community, you’ll be visible and responsive, listening to customer needs and working with colleagues and partners to deliver tailored support and community initiatives. Your ability to engage, motivate and challenge when needed will help create safer, more connected neighbourhoods.
About you
We are looking for an individual with an open mind and can do attitude, along with the ability act with integrity and ensure confidentiality with regards to personal information. You will have experience of working in a customer-based environment that acknowledges and understands differences and have previously used a coaching model to engage, encourage and enable customers to achieve their potential. Excellent communication skills are essential and you will be confident in delivering difficult messages as well as having the ability to challenge customers, as well as other professionals in a constructive way. This post requires that the job holder is subject to an Enhanced DBS check. Possession of a current valid driving licence and appropriately insured car is a requirement for the post.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme – buy up to an additional 5 days holiday per year
- Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme – Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
Community Coach employer: Bromsgrove District Housing Trust
At bdht, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment in Bromsgrove. As a Community Coach, you will benefit from generous annual leave, professional development opportunities, and a strong emphasis on employee wellbeing, all while making a meaningful impact in the lives of our customers. Join us to be part of a team that values integrity, collaboration, and community engagement, ensuring you thrive both personally and professionally.
Contact Details:
Bromsgrove District Housing Trust Recruitment Team
