At a Glance
- Tasks: Provide frontline IT support and solve technical issues for colleagues and tenants.
- Company: Join a supportive team in a dynamic IT environment.
- Benefits: Enjoy 32 days annual leave, health schemes, and team outings.
- Other info: Flexible role with opportunities for professional growth and development.
- Why this job: Kickstart your IT career while making a real difference in people's tech experiences.
- Qualifications: Customer service experience and knowledge of Microsoft 365 are a plus.
The predicted salary is between 38097 - 46563 £ per year.
We have an opportunity for a customer-focused IT Assistant to join our IT team. This is an excellent opportunity for an aspiring IT professional who enjoys helping people, solving technical issues and contributing to the delivery of reliable, secure and effective technology services.
As the first point of contact for IT support, you will provide frontline technical assistance to colleagues, board members and digital tenant groups, ensuring they receive a responsive and professional service. You will play an important role in first line support, helping customers with the whole range of IT issues. Your communication skills are as important as your technical knowledge.
The role will involve supporting a wide range of hardware and software, including desktops, laptops, mobile devices, meeting room technology and collaboration tools. You will also assist with our software systems, including Office 365, and our housing management system. It’s a role for an all-rounder, so you’ll need to be flexible.
We are looking for someone with a positive, proactive attitude who enjoys working as part of a team and is committed to delivering excellent customer service. Experience providing IT support within a customer-focused environment would be advantageous, as would a relevant IT qualification and familiarity with IT service management processes.
The successful candidate will have a good understanding of Microsoft 365, Windows operating systems and mobile device management technologies, along with excellent communication and organisational skills. You will be comfortable explaining technical information to non-technical users, managing competing priorities and maintaining accurate records and documentation.
This post is subject to a Basic DBS check.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme – buy up to an additional 5 days holiday per year
- Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme – Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
IT Assistant in Bromsgrove employer: Bromsgrove District Housing Trust
At bdht, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises the well-being of our employees and the communities we serve. As a Gas Services Engineer in Bromsgrove, you will benefit from competitive pay, a company van, and opportunities for professional growth, all while making a meaningful impact in the lives of our residents.
Contact Details:
Bromsgrove District Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Assistant in Bromsgrove
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bromsgrove District Housing Trust values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bromsgrove District Housing Trust might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bromsgrove District Housing Trust!
✨Direct Apply to Bromsgrove District Housing Trust
Let's not forget to apply directly through the Bromsgrove District Housing Trust website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Assistant in Bromsgrove
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bromsgrove District Housing Trust.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bromsgrove District Housing Trust. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bromsgrove District Housing Trust
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
