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- Tasks: Provide ICT support to council members, troubleshoot tech issues, and deliver training sessions.
- Company: Join Bromsgrove District Council and Redditch Borough Council, dedicated to serving the community.
- Benefits: Enjoy flexible working, generous leave, and access to exclusive employee discounts.
- Why this job: Make a real impact by supporting local leaders with essential technology solutions.
- Qualifications: Experience in ICT support, strong knowledge of Windows and Microsoft Office 365 required.
- Other info: Equal opportunity employer welcoming diverse applicants; apply by 31st July 2025.
The predicted salary is between 30000 - 42000 £ per year.
Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
We are seeking two dedicated and proactive Members ICT Support Officers to join our team at Bromsgrove and Redditch Councils. The successful candidates will play a vital role in providing comprehensive ICT support services to the leaders and members of the council. The Members ICT Support Officers will be responsible for ensuring that Council members have access to reliable and efficient technology solutions to facilitate their work and communication between the hours of 11:30am and 7:30pm will provide out of hours support of members meetings.
Key Responsibilities
- Provide frontline ICT support to Council members, assisting with hardware, software, and network-related issues.
- Install, configure, and maintain ICT equipment, including computers, tablets, printers, and mobile devices.
- Troubleshoot technical issues promptly and escalate complex problems to the appropriate support teams when necessary.
- Set up and maintain email accounts, user profiles, and access permissions for council members and staff.
- Collaborate with the ICT team to implement technology solutions and upgrades to meet the needs of Council members and improve operational efficiency.
- Deliver training and support sessions to Council members and staff on the use of ICT tools and applications.
- Ensure compliance with data protection and security policies, safeguarding sensitive information and maintaining confidentiality.
Qualifications And Experience
- Proven experience in providing technical support in an ICT environment, preferably in a public sector setting.
- Strong knowledge of desktop operating systems (Windows, Windows Server), office productivity software (Microsoft Office 365, Microsoft Teams), and mobile devices (iOS and Android).
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Customer-focused approach and a commitment to delivering high-quality ICT support services.
Additional Information
The Councils offer a range of staff benefits:
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
Bromsgrove and Redditch are equal opportunity employers. We welcome applications from candidates of all backgrounds and experiences.
The closing date is Thursday 31st July 2025 (midnight).
Interviews will commence week beginning 4th August 2025.
A Job Description And Person Specification Is Attached.
If you do need further information on the duties of this post please contact Peter Bailey, ICT Technical Team Leader at or 01527 64252, Ext 1773
If you experience any difficulties applying online, please contact the HR Recruitment Team at
How To Apply
Please select the \’Apply\’ button.
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Members ICT Support Officer employer: Bromsgrove District Council
Contact Detail:
Bromsgrove District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members ICT Support Officer
✨Tip Number 1
Familiarise yourself with the specific ICT tools and software mentioned in the job description, such as Microsoft Office 365 and Microsoft Teams. Being able to demonstrate your proficiency in these applications during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in providing technical support, especially in a public sector environment. Be prepared to share examples of how you've successfully resolved issues for users, as this will showcase your problem-solving skills.
✨Tip Number 3
Since the role involves training council members on ICT tools, think about how you can demonstrate your communication skills. Prepare to discuss any past experiences where you've had to explain technical concepts to non-technical users, as this will be crucial for the role.
✨Tip Number 4
Research Bromsgrove District Council and Redditch Borough Council's commitment to customer service. Be ready to discuss how you can contribute to their mission of being customer-driven, as this aligns closely with the values they are looking for in a candidate.
We think you need these skills to ace Members ICT Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Members ICT Support Officer position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in providing technical support, especially in a public sector environment. Mention specific technologies you are familiar with, such as Windows operating systems and Microsoft Office 365.
Showcase Communication Skills: Since the role requires excellent communication and interpersonal skills, provide examples in your application of how you've effectively interacted with stakeholders or provided training and support to users.
Follow Application Instructions: Make sure to follow the application instructions carefully. Use the 'Apply' button on our website to submit your application and ensure all required documents are included before the closing date.
How to prepare for a job interview at Bromsgrove District Council
✨Know Your Tech
Make sure you brush up on your knowledge of desktop operating systems, especially Windows and Microsoft Office 365. Be prepared to discuss how you've provided technical support in the past, as this role heavily relies on your ICT skills.
✨Showcase Your Communication Skills
Since you'll be interacting with council members, it's crucial to demonstrate your excellent communication and interpersonal skills. Practice explaining technical concepts in simple terms, as you may need to train members on using various ICT tools.
✨Customer-Focused Mindset
Emphasise your commitment to delivering high-quality ICT support services. Think of examples where you've gone above and beyond for customers or stakeholders, as this will resonate well with the councils' customer-driven approach.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a technical issue or handle a difficult situation with a council member. Practising these responses can help you feel more confident during the interview.