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For Companies At a Glance
- Tasks: Lead and inspire diverse housing teams to deliver top-notch, tenant-focused services.
- Company: Bromsgrove District Council and Redditch Borough Council, committed to community-driven improvement.
- Benefits: Generous leave, flexible working, and access to exclusive employee discounts.
- Other info: Join a dynamic team focused on continuous improvement and tenant satisfaction.
- Why this job: Make a real difference in the community while driving service transformation.
- Qualifications: Senior-level experience in housing management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. We are seeking an influential, forward-thinking, and highly motivated Housing Services Manager to lead and develop our diverse Housing Services teams and to be part of our ongoing journey of improvement. This is a senior leadership role, responsible for setting strategic direction, driving service transformation, and ensuring the delivery of high-quality, tenant-focused landlord services.
The Impact You'll Make
- Champion high-quality, customer-centred services.
- Lead and inspire high performing teams.
- Drive service continuous improvement and tenant satisfaction.
- Ensure services comply with regulatory standards.
- Promote strong engagement and embed tenant voice.
- Lead a Tenancy Experience Team to ensure housing services deliver high quality services that meet residents' needs.
- Lead a high-quality Housing Solutions Team.
- Ensure high-quality neighbourhood and tenancy management.
- Deliver a highly effective income management and rent collection service.
- Ensure a high-quality, compliant Extra Care Scheme.
- Manage budgets and ensure value for money.
- Strengthen tenant engagement, reporting, and performance.
Qualifications
- Significant Senior-level experience managing multidisciplinary housing teams.
- Strong knowledge of housing legislation and RSH Standards.
- Effective leadership skills, with experience motivating teams and driving service improvement.
- Sound financial and analytical capability, with a focus on value for money.
- A clear commitment to delivering high-quality, resident-focused housing services.
- Degree-level housing qualification and CIH membership.
Benefits
- Pension.
- Generous leave entitlements starting at 25 days plus bank holidays (pro-rata).
- Flexible working, where appropriate.
- Employee Assistance Programme.
- Access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Housing Services Manager employer: Bromsgrove and Redditch Councils
Contact Detail:
Bromsgrove and Redditch Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the councils and their housing services. Understand their values and challenges, so you can showcase how your experience aligns with their goals. Tailor your answers to highlight your leadership skills and commitment to tenant satisfaction.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and passion. This way, you’ll be more motivated during the application process and in interviews.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Housing Services Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: As a senior leadership role, it's crucial to demonstrate your ability to lead and inspire teams. Share specific examples of how you've motivated teams in the past and driven service improvements.
Highlight Your Customer Focus: Since we’re all about customer-driven services, make sure to emphasise your commitment to delivering high-quality, tenant-focused services. Talk about how you've engaged with residents and improved their experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Bromsgrove and Redditch Councils
✨Know Your Stuff
Make sure you brush up on housing legislation and the latest RSH Standards. Being able to discuss these confidently will show that you're not just a candidate, but a knowledgeable leader ready to drive service improvement.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multidisciplinary teams in the past. Highlight specific instances where your leadership inspired high performance and improved tenant satisfaction. This will demonstrate your capability to lead diverse teams effectively.
✨Emphasise Customer-Centricity
Since the councils are focused on customer-driven services, be ready to discuss how you've championed high-quality, tenant-focused services in your previous roles. Share stories that illustrate your commitment to putting residents at the heart of service delivery.
✨Financial Savvy is Key
Be prepared to talk about your experience with budget management and ensuring value for money. Discuss any strategies you've implemented to improve financial performance while maintaining high service standards, as this is crucial for the role.